Server Manager
Stephen Ward
Spunky Mcdoogles
NEWBERN,NC
4
years of professional experience
Detail-oriented leader with over 10 years of experience in firearms and safety procedures, showcasing expertise in pistol and rifle shooting, firearm maintenance, and safe handling practices. Demonstrated operational leadership in hospitality, effectively managing budgets and staff development to enhance guest experiences and drive repeat business. Committed to leveraging practical skills and a strong work ethic to contribute to firearms-related and professional environments.
Work History
Server Manager
2 Months- Coordinated front-of-house service to support smooth dining room flow and timely guest seating.
- Trained servers on menu knowledge, POS procedures, and service standards.
- Monitored staff performance during shifts to support consistent customer service and policy compliance.
- Resolved guest complaints promptly to protect positive dining experiences and repeat business.
- Maintained accurate cash handling, closing procedures, and end-of-shift reporting.
- Streamlined daily operations by supporting onboarding, workflow organization, and team coordination.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
General Manager
4 Years 1 Month- Supported daily front-of-house and back-of-house operations to keep service consistent and guests satisfied.
- Assisted with hiring, onboarding, scheduling, and performance management for restaurant team members.
- Tracked labor, food, and beverage costs to strengthen profitability and reduce waste.
- Delivered training standards for service quality, safety, and compliance expectations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Education
GED
- Extracurricular Activities: [Activity] Rifle Team JROTC
- Awarded [Award Name] Marksman
Skills
Operating system management
Team Training
Backup management
Crew coordination
Communication skills
Organization
Customer management
Calendar and scheduling software
Reliability
Computer skills
Conflict resolution
Interests
Outdoor Recreation
Hiking
Woodworking
Shooting/Firearms
Currently working towards Firearms/RSO/ CCW Instructor Certification.
Timeline
Server Manager
Spunky Mcdoogles
09.2026 - CurrentRead More
General Manager
Morgan's Tavern and Grill
08.2022 - 09.2026Read More
New Bern High School
GED
Read More