Stephen Teaster
Winston-Salem
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DoorDash
07.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Cashier
Sam's Club
01.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Joann Distribution
01.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Night Shift Manager
BBQ Hut
01.2022 - 12.2023
- Overseeing deliveries
- Restocking shelves (or delegating it to a retail assistant)
- Monitoring inventories
- Making sure targets are hit
- Ensuring the store runs smoothly
- Training staff
- Dealing with customer enquiries (if open through the night)
- Organising the warehouse
- Dealing with payroll issues
- Ensuring the store is ready for the daytime hours
- Making evening bank deposits
- Maintaining shift coverage
- Cooking food when necessary
- Running cash register and assisting customers with orders
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
Custodian/Janitor
Cabarrus County Schools
07.2020 - 12.2021
- Keeps building and property in clean and orderly condition.
- Performs routine maintenance activities.
- Performs heavy cleaning duties.
- Sweeps, mops, scrubs, or vacuums floors.
- Gathers and empties trash.
- Scrubs, sanitizes, and supplies restroom facilities.
- Dusts furniture, walls, and equipment.
- Cleans windows, mirrors, and partitions with soap and other cleansers.
- Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions.
- Follows procedures for the use of chemical cleaners and power machinery to prevent damage to floors and fixtures.
- Cleans and polishes fixtures and furniture.
- Shampoos or steam-cleans carpets and rugs.
- Cleans and polishes furniture and fixtures.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Custodian/Janitor
North Cross Schools
08.2018 - 07.2020
- Keeps building and property in clean and orderly condition.
- Performs routine maintenance activities.
- Performs heavy cleaning duties.
- Sweeps, mops, scrubs, or vacuums floors.
- Gathers and empties trash.
- Scrubs, sanitizes, and supplies restroom facilities.
- Dusts furniture, walls, and equipment.
- Cleans windows, mirrors, and partitions with soap and other cleansers.
- Mixes cleaning solutions and chemicals in containers in preparation for cleaning, according to instructions.
- Follows procedures for the use of chemical cleaners and power machinery to prevent damage to floors and fixtures.
- Cleans and polishes fixtures and furniture.
- Shampoos or steam-cleans carpets and rugs.
- Cleans and polishes furniture and fixtures.
- Manages inventory of cleaning supplies.
- Drives vehicles required to perform or travel to cleaning work, including industrial trucks, vans, or industrial vacuum cleaners.
- Notifies managers regarding the need for repairs or additions to building operating systems.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Stocker/Cashier
A.C. Moore
01.2017 - 08.2018
- Maintains a clean, neat, and member-ready area.
- Promptly unloads trucks and deliveries.
- Sorts and stocks products on shelves and in the backroom.
- Assists fellow associates as needed throughout the store.
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
- Engages with vendors and drivers with a positive attitude.
- Greeted customers and ascertain what each customer wants or needs.
- Described merchandise and explain use, operation, and care of merchandise to customers.
- Answered questions regarding the store and its merchandise.
- Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges
- Cleaned shelves, counters, and tables.
- Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Bagged or packaged purchases, and wrapped gifts.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Cashier/Customer Service
Dollar General
03.2015 - 12.2016
- Provides a positive customer experience with fair, friendly, and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.
- Resolves customer issues and answers questions.
- Bags purchases if needed.
- Processes return transactions.
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register.
- Enters price changes by referring to price sheets and special sale bulletins.
- Discounts purchases by redeeming coupons.
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Provides pricing information by answering questions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Newspaper Carrier
McDowell County News
06.2005 - 01.2015
- Assembled assorted Newspapers
- Bagged or tied individual newspapers
- Kept work area clean
- Drove 7 days a week through assigned routes and delivered papers
- Worked nights all the way to early morning
- Navigated with map to assigned houses to deliver assigned newspaper
- Delivered newspapers
- Communicated with customers
- Collected customers' monthly bills
- Dealt with any problems customers might have
- Paid monthly bill to McDowell County News
- Delivered newspapers and flyers to about 35 homes daily.
- Assembled and bagged newspapers prior to delivery.
Education
High School Diploma -
Mcdowell High School
Marion, NC06.2005
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
Timeline
Cashier
Sam's Club
01.2023 - 07.2023
Customer Service Representative
Joann Distribution
01.2022 - 12.2023
Night Shift Manager
BBQ Hut
01.2022 - 12.2023
Delivery Driver
DoorDash
07.2020 - Current
Custodian/Janitor
Cabarrus County Schools
07.2020 - 12.2021
Custodian/Janitor
North Cross Schools
08.2018 - 07.2020
Stocker/Cashier
A.C. Moore
01.2017 - 08.2018
Cashier/Customer Service
Dollar General
03.2015 - 12.2016
Newspaper Carrier
McDowell County News
06.2005 - 01.2015
High School Diploma -
Mcdowell High School
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