Stephen Tanahey

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Cross-sold insurance products to existing clients to reach sales targets.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Fielded customer complaints, escalating complex issues to management for resolution.
• Trained new customer service representatives on best practices, policies and procedures.
• Advised customers on required information for claim submissions to progress applications.
• Liaised with insurance carriers to resolve billing errors and discrepancies.

• Performed maintenance and construction on in-ground swimming pools.
• Earned the responsibility of overseeing several pools to maintain on my own.

Worked as a cashier and food preper