Stephen Noles
Gastonia,NC
Summary
Dynamic Client Services Technician with a proven track record at the City of Gastonia, enhancing client satisfaction through empathetic communication and effective incident resolution. Expert in cybersecurity and system software setup, successfully reducing downtime by proactively addressing technical issues and implementing preventive measures. Strong detail-oriented approach to building client rapport.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Client Services Technician
City of Gastonia
09.2004 - Current
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in the evaluation and selection of new technology tools to enhance client services capabilities.
- Enhanced client satisfaction by promptly addressing technical issues and providing efficient solutions.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Applied Science - Criminal Justice
Gaston College
Dallas, NC06.1995
Associate of Science - Network Administration And Security
ECPI College of Technology
Charlotte, NC08.2003
Skills
- Proficient in ticketing systems
- Empathetic communication
- Building client rapport
- Ability to manage stress
- Incident resolution
- Remote assistance expertise
- System software setup
- Asset management
- Cybersecurity awareness programs
- Strong detail-oriented approach
- System diagnostics
- Operating systems
Accomplishments
Team member for numerous public safety agencies new hardware/software rollouts, providing smooth and effective deployments with minimum downtime or delays.
Worked with team members for the onboarding and training of various new public safety agencies with start up of using our systems.
Worked as team to resolve a system wide outage effecting many users across multiple departments.
Helped with rollout of new apps based iPad for the City's utilities departments.
Collaborated within our support group new ticketing, helpdesk and inventory system to be deployed to over 1000 users and 800 + devices.
Certification
- Certified CompTIA A+
- Microsoft Endpoint Configuration Manager
- Microsoft Intune MDM
- CJIS Certification
- FEMA NIMS Certification
Timeline
Client Services Technician
City of Gastonia
09.2004 - Current
Associate of Applied Science - Criminal Justice
Gaston College
Associate of Science - Network Administration And Security
ECPI College of Technology
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