Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephen Maxwell

Durham

Summary

Detail-oriented professional with experience in customer service and client support. Proven track record in managing sensitive records, resolving issues swiftly, and ensuring efficient order tracking. Eager to contribute to improved operational processes.

Overview

8
8
years of professional experience

Work History

Customer Service Representative I

Custom Goods
North Little Rock
11.2024 - 01.2026
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Resolved customer complaints promptly and efficiently.
  • Responsible for tracking 300+ daily retail orders until completion.
  • Assisted customers with product inquiries and order placements.

Admissions & Client Support Specialist

Recovery Centers Of Arkansas
Little Rock
12.2020 - 11.2024
  • Assisted clients with enrollment processes and program details.
  • Worked directly and indirectly with several state and federal agencies.
  • Helped create and prioritize counselors' outpatient schedule.
  • Handled, created, and uploaded sensitive client records according to HIPAA guidelines.

Assistant Manager/Sales Representative

Arnold's Flooring America
Little Rock
07.2018 - 12.2020
  • Coordinated staff schedules to ensure optimal coverage and service.
  • Monitored inventory levels and assisted with restocking products as needed.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained accurate records of sales transactions using point-of-sale systems.

Education

Bachelor of Arts - Psychology With Minor Studies in Sociology

University of Arkansas At Little Rock
Little Rock, AR
12-2023

Associate of Science (transfer) - General Education

University of Arkansas Pulaski Technical College
Little Rock, AR
05-2021

Some College (No Degree) - Art Studio

Cabrillo College
Aptos, CA

Skills

  • Order tracking
  • Complaint resolution
  • Client enrollment
  • Record management
  • Inventory monitoring
  • Customer relationship management

References

References available upon request.

Timeline

Customer Service Representative I

Custom Goods
11.2024 - 01.2026

Admissions & Client Support Specialist

Recovery Centers Of Arkansas
12.2020 - 11.2024

Assistant Manager/Sales Representative

Arnold's Flooring America
07.2018 - 12.2020

Bachelor of Arts - Psychology With Minor Studies in Sociology

University of Arkansas At Little Rock

Associate of Science (transfer) - General Education

University of Arkansas Pulaski Technical College

Some College (No Degree) - Art Studio

Cabrillo College
Stephen Maxwell