Stephany Roman Benitez
High Point
Summary
Proven in enhancing guest experiences at Sushi Kingdom through exceptional customer service and meticulous cleanliness standards, I excel in fast-paced environments. My expertise in cash handling and commitment to safe food handling have consistently contributed to positive financial outcomes and customer satisfaction. Skilled in guest engagement and teamwork, I drive performance improvements and uphold high service quality.
Overview
4
4
years of professional experience
Work History
Server
Sushi Kingdom
06.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Tripps Restaurant
07.2023 - 09.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Floor Staff Member
Regal Cinemas
11.2021 - 08.2023
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Fast Food Worker
McDonald's
09.2020 - 10.2021
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Education
Associate of Arts - Music Therapy
Guilford Technical Community College
Jamestown, NC01-2026
High School Diploma -
Guilford Technical Middle College
Jamestown, NC05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Food running
- Safe food handling
- Cleanliness standards
- Supply restocking
- Table bussing
- Performance improvement
Languages
Spanish
Native or Bilingual
Timeline
Server
Sushi Kingdom
06.2024 - Current
Server
Tripps Restaurant
07.2023 - 09.2023
Floor Staff Member
Regal Cinemas
11.2021 - 08.2023
Fast Food Worker
McDonald's
09.2020 - 10.2021
Associate of Arts - Music Therapy
Guilford Technical Community College
High School Diploma -
Guilford Technical Middle College
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