Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
References
Interests
Timeline
Generic

Stephanie Wangenheim

Charlotte,NC

Summary

Dedicated and energetic sales associate focused on driving customer satisfaction and increasing sales. Skilled in maintaining department standards through filling, facing, and organizing products. Consistently receives high ratings on customer feedback surveys. Approachable, flexible, and delivers a memorable guest experience through welcoming interactions and extensive product knowledge. Exceptional attention to detail and commitment to delivering great service while efficiently processing cash and credit card payments. Customer-focused professional with a background in customer service roles, recognized for providing top-notch client support and maintaining high levels of customer satisfaction and loyalty. Exceptional communication and problem-solving skills enable handling multiple tasks simultaneously. Proven track record of improving operational processes to enhance the overall customer experience. Goal-oriented individual experienced in greeting a high volume of customers and recommending merchandise based on their individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. Motivated to build strong customer relationships and understand their needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

Boot Barn
12.2024 - Current
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged with customers to build rapport and loyalty.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prioritized helping customers over completing other routine tasks in store.

Fast Food Crew Member

Arbys Resturant
04.2024 - 12.2024
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Scrubbed and polished counters to remove debris and food.
  • Checked quality of products before serving them to customers.
  • Organized take-out orders for customers quickly and accurately.
  • Served orders to customers at windows, counters and tables.
  • Quickly and efficiently processed payments and made accurate change.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Followed all health and safety regulations when handling food.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Made and served coffee, tea and fountain drinks.
  • Operated cash registers to process customer orders.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Kept customer and food preparation areas clean and well-organized.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Modified requested menu items in POS system to customize orders.
  • Provided excellent customer service by responding to inquiries promptly.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Organized food items on serving trays and in carry-out packages.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Performed opening and closing duties such as cleaning counters or restocking supplies.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Reviewed contents on food trays to check complete order.
  • Greeted customers in a friendly and professional manner.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted food items, beverages and desserts to increase sales.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Worked with teammates and openly invited coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Greeted customers entering restaurant with enthusiasm and warmth and served about 30 customers an hour.

Sales Associate

Cavender's Boot City
08.2023 - 04.2024
  • Answered store and merchandise questions and led customers to wanted items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Worked with fellow sales team members to achieve group targets.
  • Assessed customer needs to provide assistance and information on product features.
  • Greeted customers to determine wants or needs.
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Assisted customers with product selection, sizing and styling.
  • Placed special orders or called other stores to find desired items.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Adhered to company initiatives and achieved established goals.
  • Recommended, selected and located merchandise based on customer desires.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.

Shift Leader

Bush's Chicken
08.2022 - 08.2023
  • Maintained positive working relationship with fellow staff and management.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Assisted in the development and implementation of new operational procedures.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Delegated tasks to employees and monitored activities and task completion.
  • Assisted in training new employees on shift operations.
  • Adhered to all health code regulations while preparing food items for customers.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Checked orders for quality and completeness.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Developed promotional strategies to attract more customers during slow periods.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.

Head Hostess

Hook N Reel
01.2022 - 07.2022
  • Escorted customers to designated lounges and waiting zones.
  • Ensured dining and serving areas met cleanliness standards.
  • Provided a courteous greeting and guided diners to their tables.
  • Assisted serving staff by taking guest drink orders and resolving conflicts.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Assisted serving staff, food runners and bussers in maintaining a clean and organized dining room.
  • Provided customers with accurate information on business hours, seating options, and current wait durations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Assisted staff by serving food and beverages or bussing tables.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Answered telephone to provide dining information and take reservations.
  • Conducted inspections of restrooms to maintain cleanliness and supply levels.
  • Allocated seating arrangements to match dining area capacity.
  • Ensured that the dining room was always clean, organized, and presentable.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for seafood restaurant with social relevancy and intentionality.

Barista

Great Wolf Lodge/Dunkin Donuts
09.2021 - 01.2022
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Described menu items to customers and suggested products based on stated preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Developed knowledge of growing practices and flavor profiles for teas.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.

Sales Associate

Party City
09.2020 - 03.2021
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Acted as initial contact in addressing customer concerns.
  • Worked with fellow sales team members to achieve group targets.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.

Cabana Attendant

Great Wolf Lodge
08.2018 - 04.2019
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Interacted with 50+ guests per day to deliver positive, fun experience.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Welcomed guests to pool and resort by providing friendly, memorable service.
  • Responded to and resolved guest complaints in alignment with established procedures.

Restaurant Hostess

Great Wolf Lodge Resort
12.2017 - 04.2019
  • Greeted guests and sat customers at tables or in waiting areas.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Answered customer questions about hours, seating, and menu information.
  • Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for sit down restaurant with social relevancy and intentionality.

Restaurant Busser

Great Wolf Lodge Resort
03.2017 - 12.2017
  • Cleared, cleaned and sanitized booth and chair cushions and tables.
  • Maintained table setting by removing courses as completed and replenishing utensils.
  • Swept, mopped and removed debris from dining room floors.
  • Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
  • Transported filled bus tubs to kitchen dishwashing area.
  • Organized bus cart and returned to side station after each use.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Verified adequate levels of linens and trays and restocked low items.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
  • Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
  • Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
  • Answered questions from guests and retrieved desired items to maximize satisfaction.
  • Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
  • Established methods for prompt dish collection and upkeep of healthy dining room.
  • Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
  • Stocked cabinets or serving areas with condiments and refill condiment containers.
  • Wrote specials for each day and updated with menu changes.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

Associate of Arts - Early Childhood Education

The University of Arizonia Global Campus
Chandler, AZ
06.2027

Associate of Science - General Studies

Central Piedmont Community College
Charlotte, NC
05.2019

High School Diploma -

Hickory Ridge High School
Harrisburg, NC
06.2018

Skills

  • Welcoming Attitude
  • Committed Professional
  • Friendly Demeanor
  • Trustworthy Professional
  • Achieves Outstanding Outcomes
  • Collaborative Teamwork
  • Motivational Skills
  • Composed Presence
  • Empathetic Listener
  • Positive Workplace Attitude
  • Dependable and On-Time
  • Persuasive Communication Skills
  • Effective Task Prioritization
  • Customer Engagement
  • Strong Verbal Communication
  • Sales Strategy Development
  • Hospitality Management
  • Motivated Independent Worker
  • Socially Engaging
  • Strong Organizational Skills
  • Effective Customer Interaction
  • Approachable Team Member
  • Retail store operations
  • Customer Preference Evaluation
  • Strong Interpersonal Skills
  • Visual Merchandising
  • Advanced Reading Comprehension
  • Effective Time Coordination
  • Sales Proficiency
  • Creative Problem-Solving
  • Consistently Exceeds Sales Quotas
  • Consumer Engagement Strategies
  • Service Quality Standards
  • Excellent customer service
  • Transaction Processing Skills
  • Inventory Oversight
  • Adaptability Skills
  • Thorough Understanding of Products

Accomplishments

  • Achieved Sales monthly through effectively helping with customer needs and teamwork .
  • Collaborated with team of 3 in the development of merchandise and boot diplays.

Certification

  • CPR and First Aid Certified

Languages

English
Native/ Bilingual

Affiliations

  • Taking care of farm animals and pets
  • Has two dogs
  • Dirt Bikes
  • Has loved the western industry since childhood

References

References available upon request.

Interests

  • Graphic Design
  • Enjoy participating in working out for overall physical and mental well-being
  • Gardening
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Pilates
  • Learning new cooking techniques and expanding my culinary skills
  • Cooking
  • I enjoy helping others and giving back to the community
  • Horseback Riding
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Watching Movies and TV Shows
  • I like looking at the stars and learning about constellations
  • Outdoor Recreation
  • Volunteering
  • Music
  • Dancing
  • Gym Workouts
  • Crafting and DIY Projects
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Baking
  • DIY and Home Improvement
  • Wine Tasting
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • Yoga
  • Animal Care
  • Astrology
  • Acting and Theater
  • I have a passion for photography and editing photos
  • Fashion and Style
  • Swimming
  • Reading
  • Video Gaming
  • I participate in a variety of outdoor recreational activities
  • Interior Design
  • Drawing and Painting
  • I like trying new recipes and food trends
  • Photography
  • Cake Decorating
  • Creative Writing
  • Personal Development and Self-Improvement
  • Backpacking and Hiking
  • Exploring various forms of art, such as painting, building, and drawing, to nurture creativity and personal growth

Timeline

Sales Associate

Boot Barn
12.2024 - Current

Fast Food Crew Member

Arbys Resturant
04.2024 - 12.2024

Sales Associate

Cavender's Boot City
08.2023 - 04.2024

Shift Leader

Bush's Chicken
08.2022 - 08.2023

Head Hostess

Hook N Reel
01.2022 - 07.2022

Barista

Great Wolf Lodge/Dunkin Donuts
09.2021 - 01.2022

Sales Associate

Party City
09.2020 - 03.2021

Cabana Attendant

Great Wolf Lodge
08.2018 - 04.2019

Restaurant Hostess

Great Wolf Lodge Resort
12.2017 - 04.2019

Restaurant Busser

Great Wolf Lodge Resort
03.2017 - 12.2017

Associate of Arts - Early Childhood Education

The University of Arizonia Global Campus

Associate of Science - General Studies

Central Piedmont Community College

High School Diploma -

Hickory Ridge High School
  • CPR and First Aid Certified

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Stephanie Wangenheim