Stephanie Taylor

Deliver exceptional service by assisting members and prospective members with financial institution products, services, and policy updates. Process a high volume of financial transactions, including deposits, withdrawals, transfers, and loan payments, while maintaining accuracy in cash handling and balancing a teller drawer daily. Open new accounts for eligible members and serve as the branch vault custodian, ensuring proper cash management and security procedures. Develop extensive knowledge of lending and account services by assisting with loan application intake, gathering member information for loan consideration, and completing a variety of account maintenance and service requests. Maintain a high level of professionalism, confidentiality, and accuracy while building strong member relationships and supporting overall branch operations.

Delivered exceptional customer service by processing a variety of teller transactions, including deposits, check cashing, withdrawals, and loan payments with accuracy and efficiency. Kept customers and prospective customers informed about financial institution products, services, policy updates, and new digital enhancements. Identified customer needs and recommended appropriate financial products and services while explaining available features and self-service tools. Responded to customer and non-customer inquiries by phone, addressing questions, resolving concerns, and handling complaints professionally. Troubleshoot and resolved technical issues related to online banking, bill pay, and other digital banking services, ensuring a positive customer experience while maintaining confidentiality and compliance with institutional policies.

Assisted customers with personal clothing options, solicited the Kohl's credit card to customers, processed cashier transactions with the use of debit/card cards and/or cash as methods of payments, provided excellent customer service to all customers, provided janitorial services, restocked clothing racks and walls with merchandise, also made sure dressing rooms were clean from debris and clothing throughout the scheduled workday.