Stephanie Tahler McQueen
Laurinburg
Summary
Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Richmond County Emergency Services
Rockingham, NC
09.2024 - Current
911 Dispatcher
Scotland County Emergency Communications
Laurinburg, NC
02.2023 - 09.2025
- Managed emergency calls, prioritizing responses based on urgency and nature of incidents.
- Coordinated communication between first responders and callers to ensure efficient information flow.
- Utilized CAD software for dispatching, logging incidents, and tracking response units.
- Trained new dispatchers on protocols, systems, and crisis management techniques.
IT Specialist
Carlie C’s IGA
Laurinburg, NC
12.2019 - 02.2023
- Provide direct support to users across the organization. Include helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.
Customer Service Manager
Carlie C’s IGA
Laurinburg, NC
06.2017 - 12.2019
- A Customer Service Manager oversees the cashier staff and overall functions of a retail store. Their main duties include addressing employee and customer complaints or requests, ensuring all registers have the correct amount of cash at all times and resolving price checks for customers.
Education
High School Diploma -
Scotland Early College High School
Laurinburg, NC08-2017
Associate in Science - undefined
Richmond Community College
Hamlet, NC05-2020
Associate in Medical Billing And Coding -
University of Phoenix
Tempe, AZ06-2022
Skills
- Strong Written, with oral & communication Skills
- Strong Interpersonal Skills
- Demonstrates Ability to work Independently
- Demonstrates Problem Solving skills/ability to learn new roles quickly
- Can work under pressure despite the working environment
- Advanced with Computer Technology
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- CPR certified
Timeline
911 Dispatcher
Richmond County Emergency Services
09.2024 - Current
911 Dispatcher
Scotland County Emergency Communications
02.2023 - 09.2025
IT Specialist
Carlie C’s IGA
12.2019 - 02.2023
Customer Service Manager
Carlie C’s IGA
06.2017 - 12.2019
Associate in Science - undefined
Richmond Community College
High School Diploma -
Scotland Early College High School
Associate in Medical Billing And Coding -
University of Phoenix