Stephanie Stewart
Goldsboro
Summary
Management professional with extensive experience in customer service and team leadership within the retail sector. Proven track record of enhancing team performance and customer satisfaction. Prepared to tackle new challenges and drive results in a dynamic environment.
Overview
11
11
years of professional experience
Work History
Associate Manager of Employee experience/Operations Manager
Polo factory children's
Smithfield
11.2018 - Current
- Recruits and hires top talent who are customer service driven, filling open positions quickly with zero gaps of hiring in 2 years.
- Engages team with daily tasks to improve customer interaction outcomes, fostering a culture of empathy and utilizing interactive ongoing learning.
- Resolves customer complaints professionally, ensuring timely resolution and enhancing customer satisfaction.
- Evaluates customer feedback surveys daily to identify successes and promptly resolve customer issues.
- Supports GM in strategic planning of business initiatives & reviews with team.
- Provides feedback to GM based on financial data to identify sales trends and opportunities.
- Facilitates ongoing talent conversations through coaching, feedback, and learning opportunities, enhancing team development.
- Maintains accurate employee attendance and payroll records to support operational efficiency.
Associate Manager of operations/Merchandising Manager
Polo Factory Outlet
Riverhead
07.2017 - 11.2017
- Oversaw daily operations to guarantee seamless workflow and team efficiency.
- Supervised visual merchandising standards to develop engaging in-store displays.
- Utilized merchandising guides to complete store floor sets and trained staff
- Educated and guided staff on company policies and customer service standards
- Handled customer conflicts promptly and effectively
Assistant Manager
Express Factory Outlet
Riverhead
06.2015 - 07.2017
- Oversaw daily store operations while managing staff scheduling.
- Coached new employees on successful sales practices and customer service excellence.
- Resolved customer concerns promptly to maintain satisfaction and loyalty.
- Partnered with team members to exceed store sales targets and objectives.
Education
Associate of Arts - Business Administration
Wayne Community College
Goldsboro, NC04-2026
Skills
- Project management
- Staff training and development
- Team building
- Business strategy
- Data analysis
- Customer service
- Verbal and written communication
- Adaptability and flexibility
- Conflict resolution
Timeline
Associate Manager of Employee experience/Operations Manager
Polo factory children's
11.2018 - Current
Associate Manager of operations/Merchandising Manager
Polo Factory Outlet
07.2017 - 11.2017
Assistant Manager
Express Factory Outlet
06.2015 - 07.2017
Associate of Arts - Business Administration
Wayne Community College