Stephanie Skinner
Oxford
Summary
Compassionate PCA with expertise in daily living assistance, emotional support, and patient safety. Proven ability to enhance patient comfort and collaborate effectively with families.
Overview
17
17
years of professional experience
Work History
PCA
Pine Gardens Adult Care
Oxford, NC
05.2025 - 12.2026
- Assisted residents with daily living activities, ensuring comfort and safety.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored residents' health conditions, reporting changes to medical staff promptly.
- Supported social and recreational activities, enhancing resident engagement and well-being.
- Maintained cleanliness and organization of living spaces, promoting a hygienic environment.
- Employed effective time management skills to prioritize tasks and ensure timely support delivery.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Deli Associate
Foodlion Grocery Store
Chapel Hill, NC
03.2024 - 02.2025
- Prepared and sliced deli meats and cheeses to customer specifications.
- Maintained cleanliness and organization of deli display cases.
- Assisted customers with product selections and provided knowledgeable recommendations.
- Operated slicing equipment safely, ensuring compliance with health regulations.
- Trained new associates on deli procedures and food safety standards.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in inventory management, reducing waste by rotating stock appropriately and monitoring expiration dates.
- Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Offered product samples to customers, generating additional sales through taste-testing.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Cashier
Bull Market
Rougemont, NC
06.2023 - 12.2023
- Implemented strategies to reduce checkout wait times during peak hours.
- Monitored inventory levels at registers, facilitating timely restocking efforts.
- Provided feedback to management on improving store layout for customer flow.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Waitress
Italian Pizzeria
Durham, NC
08.2016 - 06.2023
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hires on menu knowledge, service protocols, and safety standards.
- Implemented suggestions for improving workflow, enhancing team productivity during peak hours.
- Resolved customer complaints promptly to maintain positive dining experiences and repeat business.
- Maintained cleanliness and organization of service areas in compliance with health regulations.
- Assisted in inventory management, tracking supplies to ensure optimal stock levels during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Front of House Employee
White Star Dry Cleaning
Durham, NC
03.2020 - 10.2021
- Provided exceptional customer service, ensuring positive experiences for all clients.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of front counter area to enhance operational flow.
- Assisted in managing laundry ticketing process, tracking orders from drop-off to pick-up.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Collaborated with team members to optimize workflow during peak hours, improving efficiency.
- Implemented best practices for garment handling, reducing damage and ensuring quality standards.
- Addressed customer inquiries and resolved issues effectively, fostering loyalty and satisfaction.
- Established welcoming atmosphere by greeting each guest warmly.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
Waitress
Lilly’s Pizza
Durham, NC
06.2013 - 02.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new hires on menu knowledge, service protocols, and safety standards.
- Implemented suggestions for improving workflow, enhancing team productivity during peak hours.
- Resolved customer complaints promptly to maintain positive dining experiences and repeat business.
- Maintained cleanliness and organization of service areas in compliance with health regulations.
- Assisted in inventory management, tracking supplies to ensure optimal stock levels during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Preschool Teacher's Assistant
Mt.Sylvan Preschool
Durham NC
06.2010 - 08.2012
- Assisted lead teacher in planning and implementing engaging educational activities.
- Supported individual learning needs through personalized attention and encouragement.
- Fostered a safe and nurturing classroom environment for preschool-aged children.
- Collaborated with team to develop age-appropriate lesson plans and curricula.
- Monitored student behavior, promoting positive social interactions among peers.
- Organized classroom materials, ensuring accessibility and readiness for activities.
- Communicated effectively with parents regarding children's progress and development.
- Collaborated with lead teacher to develop engaging lesson plans tailored to individual student needs.
- Enhanced learning experiences by incorporating hands-on activities and creative projects.
- Participated actively in professional development opportunities such as workshops or conferences to stay current on early childhood education trends.
- Promoted language development among students using interactive storytelling techniques.
- Cultivated strong partnerships with families through consistent communication about their child''s progress via emails, parent-teacher conferences, newsletters, or phone calls.
- Organized engaging circle time sessions that included songs, movement activities, collaborative games for strengthening social skills.
- Assisted in the assessment of student progress by tracking performance and providing regular feedback.
- Contributed to a safe and inclusive learning environment by closely monitoring student behavior and addressing concerns promptly.
- Maintained regular communication with parents regarding students'' achievements, challenges, and progress.
- Fostered a positive and nurturing classroom environment conducive to optimal learning and growth.
- Served as an empathetic listener when comforting upset or frustrated children while fostering resilience in handling challenging situations.
- Nurtured a love for reading among students by regularly sharing age-appropriate literature selections during storytime sessions.
- Improved preschoolers'' fine motor skills through art-based projects involving cutting, pasting, painting, and drawing exercises.
- Supervised indoor and outdoor playtime activities, ensuring student safety at all times.
- Supported children''s emotional, social, and cognitive development through active engagement in various classroom activities.
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enforced rules and instructions to maintain discipline.
- Collaborated with instructors to develop engaging lesson plans.
- Helped teacher prepare instructional material and displays.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Cashier
Foodlion Grocery Store
Durham NC
01.2010 - 03.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and reconciliation.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures.
- Trained new cashiers on operational processes and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Northern High
Durham, NC01.2011
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Compassionate care
- HIPAA compliance
- Emergency response
- Meal preparation
- Infection control
- End-of-life care
- Transfer techniques
- Daily living assistance
- Safety awareness
- Patient documentation
- Family support
- Physical therapy assistance
- CPR certification
- Wound care
- Infection prevention
- Healthy meal preparation
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Cash handling
- Attention to detail
- Decision-making
- Safe food handling
- Hospitality service expertise
- Problem-solving
- Friendly
- Cheerful and energetic
- Active listener
- Reliable and punctual
- CPR training
- Arts, crafts, and games
- Snack preparation
- Food handling preparation
- Outdoor activities
- Emotionally supportive
- Parent communication
- Housekeeping
- Time management
- Music and movement
Timeline
PCA
Pine Gardens Adult Care
05.2025 - 12.2026
Deli Associate
Foodlion Grocery Store
03.2024 - 02.2025
Cashier
Bull Market
06.2023 - 12.2023
Front of House Employee
White Star Dry Cleaning
03.2020 - 10.2021
Waitress
Italian Pizzeria
08.2016 - 06.2023
Waitress
Lilly’s Pizza
06.2013 - 02.2020
Preschool Teacher's Assistant
Mt.Sylvan Preschool
06.2010 - 08.2012
Cashier
Foodlion Grocery Store
01.2010 - 03.2011
High School Diploma -
Northern High