Stephanie Shields
Raeford
Summary
Dynamic retail professional skilled in POS systems and visual display design. Experienced in coaching teams to exceed performance goals and implementing store policies that enhance customer experience. Aiming to leverage expertise to drive sales growth and team success.
Overview
8
8
years of professional experience
Work History
Head Cashier
Ulta
Southern Pines
09.2021 - 03.2022
- Trained cashiers to exceed data capture goals, enhancing overall transaction accuracy
- Handled cash, credit, and gift card transactions efficiently.
- Coached employees on effective customer complaint resolution, improving customer satisfaction rates
Sales
Glenwild Gardens
Bloomingdale
03.2019 - 08.2020
- Designed product displays to enhance customer engagement and visibility.
- Analyzed product features and benefits to support customer inquiries.
- Facilitated group activities and guided holiday classes
Retail Manager
Eden Farms
West Milford
09.2017 - 02.2019
- Forecasted customer demand to set prices or credit terms for goods or services.
- Prepared and submitted nightly bank deposits.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Organized merchandise displays according to seasonal promotions or special events.
Department Manager
Wal-Mart
Riverdale
10.2013 - 04.2017
- Toy Department Sales Associate
- OCT 2013 - AUG 2015
- Training Coordinator
- AUG 2015 - JAN 2016
- Jewelry Department Manager
- JAN 2016 - APR 2017
Education
Certificate - Permaculture Design
Yestermorrow Design Build School
Waitsfield, VT03-2019
Some College (No Degree) - Horticulture Technology And Design
County College Of Morris
Randolph, New JerseySkills
- POS systems
- Store policies
- Store opening and closing
- Customer service management
- Training and coaching
- Visual display
- Effective communication
Timeline
Head Cashier
Ulta
09.2021 - 03.2022
Sales
Glenwild Gardens
03.2019 - 08.2020
Retail Manager
Eden Farms
09.2017 - 02.2019
Department Manager
Wal-Mart
10.2013 - 04.2017
Certificate - Permaculture Design
Yestermorrow Design Build School
Some College (No Degree) - Horticulture Technology And Design
County College Of Morris