Stephanie Shew
Wilkesboro
Summary
Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes working in a high stress environments of my and clinical settings to handle all provider and patient needs. Good interpersonal and communication skills.
Overview
11
11
years of professional experience
Work History
Business Office Manager
Ridge Valley Nursing and Rehabilitation
03.2023 - Current
- Managed billing processes, ensuring accurate and timely invoicing for services rendered.
- Report daily census, confirm payers as well as authorization from insurance companies.
- AR, collections, key in FL2s for Medicaid purposes, rep payee applications.
- Complete disability benefits for residents as needed.
- Manage all resident funds.
Scheduler Coordinator/Phlebotomist/Allergy Technician
Hodges Family Practice
03.2019 - 04.2020
- Managed physician calendar, including scheduling patient appointments and procedures.
- Interviewed patients to collect medical information and insurance details. As well as self pay balances for patient responsibility
- Answered phone calls to schedule, appointments, discuss insurance information, as well as canceling and rescheduling patient appointments,
- I assisted with insurance claims, such as all types of commercial and state plans. Refiling and posting payments.
- I performed allergy testing on patients who were referred to the program per referral. Prior Authorization if required by insurance for services.
- I administered allergy injections for a 12 month treatment.
- I assisted with blood draws when phlebotomist was unavailable
Counter Manger Estee Lauder
Belk
10.2017 - 02.2019
- My duties as Counter Manger of the Estee Lauder counter was to train other beauty advisors on product knowledge.
- Also, to prepare my girls for all of events and presale events for our free gifts. My team was number one in our region.
- Customer Service Skills
- Team Work
- Answering service calls, calling clients to remind them for all upcoming sales and free gifts.
- Opening Credit Card applications to save customers 20 % while opening a card!
- Money Management
Scheduling ManagerHome
Homewatch CareGiversInc
03.2014 - 09.2017
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated in development of call out procedures.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- On Call services 24 hours a day, 7 days a week. After hours and weekends.
- Match Clients with the perfect fit for both parties.
- Treated our clients and caregivers with the up most respect and dignity.
Education
High School Diploma -
Brittain Academy
155 North Point Ave #206 High Point NCSome College (No Degree) - Phlebotomy
Randolph Community College
Asheboro, NCSkills
- Staff training and development
- Deadline management
- Account reconciliation
- Payroll and budgeting
- Credit and collections
- Relationship building
- Workflow planning
- Computer skills
- Team leadership
- Decision-making
- Customer service
Education and Training
other,other
Timeline
Business Office Manager
Ridge Valley Nursing and Rehabilitation
03.2023 - Current
Scheduler Coordinator/Phlebotomist/Allergy Technician
Hodges Family Practice
03.2019 - 04.2020
Counter Manger Estee Lauder
Belk
10.2017 - 02.2019
Scheduling ManagerHome
Homewatch CareGiversInc
03.2014 - 09.2017
High School Diploma -
Brittain Academy
Some College (No Degree) - Phlebotomy
Randolph Community College
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