Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephanie Rogers

Youngsville

Summary

Professional with extensive experience in restaurant customer service. Skilled in handling inquiries, resolving issues, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and achieving results. Known for effective communication, reliability, and positive attitude.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant Food Customer Service

Wegmans
10.2024 - Current
  • Maintain a clean and welcoming environment, contributing to positive customer experiences.
  • Ensure product quantity, quality and presentation at all times.
  • Deliver prompt service to prioritize customer needs, offering support and professionalism.
  • Maintain up-to-date knowledge of product and service changes.

Call Center Representative

Tar Heel Periodontics and Implant Dentistry
04.2024 - 09.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Hospitality Manager

Uncle Julio's Restaurant
08.2019 - 04.2024
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.
  • Held different roles within the company and advanced quickly.
  • Handled hiring and payroll.

Ramp Agent

Envoy Air Inc.
08.2017 - 12.2019
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Connected electrical power unit and hoses to aircraft.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.

Home Health Aide

BAYADA
04.2016 - 10.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.

Home Based Representiative

American Airlines
06.2013 - 02.2015
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Strengthened customer loyalty through empathetic listening and understanding individual requirements.
  • Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
  • Streamlined processes for increased efficiency in managing large volume of inbound calls daily.

Education

High School Diploma -

Insuco Eduardo Frei Montalva
12-2003

Skills

  • Strong work ethic
  • Excellent customer service
  • Problem-solving
  • Time management
  • Critical thinking
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making

Certification

Manager Servsafe certified

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Food Customer Service

Wegmans
10.2024 - Current

Call Center Representative

Tar Heel Periodontics and Implant Dentistry
04.2024 - 09.2024

Hospitality Manager

Uncle Julio's Restaurant
08.2019 - 04.2024

Ramp Agent

Envoy Air Inc.
08.2017 - 12.2019

Home Health Aide

BAYADA
04.2016 - 10.2018

Home Based Representiative

American Airlines
06.2013 - 02.2015

High School Diploma -

Insuco Eduardo Frei Montalva

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Stephanie Rogers