Stephanie Rockwell
Sneads Ferry
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously. Focused Customer Service Representative with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Administration Manager
Wells Fargo Advisors- The Vine Group
12.2015 - Current
- Coordinated office events, seminars and meetings for staff and clients.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Verified customer information for orderly, up-to-date online systems.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Coordinated complex schedules for senior management, optimizing time usage for maximum efficiency and productivity.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Created organized filing system to manage department documents.
Sales Associate- Admin Senior
Best Buy
11.2008 - Current
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed strong rapport with customers and created positive impression of business.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Used in-store system to locate inventory and place special orders for customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Forensic Psychology
SOUTHERN NEW HAMPSHIRE UNIVERSITY
ONLINESkills
- Policy Management
- Stakeholder Management
- Personnel Needs Assessments
- Administrative Management
- Mail handling
- Organization and Multitasking
- Company Representation
- Staff Training and Development
- Event Coordination
- Budget Administration
- Regulatory Compliance
- Travel Coordination
- Bookkeeping
- Attention to Detail
- Electronic Filing Systems
- Flexible Schedule
- Event Planning
- Administrative background
- Workflow Planning
- Budget Planning
- Customer Satisfaction Evaluation
- Technology Troubleshooting
- Service Coordination
- Active Listening
- Calendar Management
- Office Supervision
- Business Correspondence
- Recordkeeping and Reporting
- Operational Reporting
- Document Review
- Quality Standards
- Relationship Building
- Project Planning
- Planning and Prioritization
- Office Management
- Meeting Coordination
- Scheduling
- Customer Service Management
- Documentation And Reporting
- Microsoft Office
- Administrative Support
- Filing systems
- Good Judgment
- Inbound phone call handling
- Problem Resolution
- Customer Engagement
- Computer Skills
- File Maintenance
- Ethics-focused
- Teamwork and Collaboration
- Task Delegation
- Professional and Courteous
- Customer Service
- Scheduling appointments
- Administration and Reporting
- Document Scanning
- Sound Judgment
- Deposit Preparation
- Financial Administration
- Relationship selling
- Goal Setting
- Customer Relations
- Policy Development and Enforcement
- Revenue Growth
- Marketing strategy
- Customer Retention
- Calm Under Pressure
- Spreadsheets
- Team Development
- Inbound Call Management
- Documentation
- Administrative and Office Support
- Prioritization
- Research
- Building rapport
- Call triaging
- Microsoft Outlook
- POS Systems and Ordering Platforms
- Transaction Processing
- Medical terminology knowledge
- Conflict Resolution
- Money handling abilities
- Call Documentation
- Microsoft Excel
- Calm and Professional Under Pressure
- Sales and Upselling
- Data Entry
- Report Generation
- Order Fulfillment
- Key holder experience
- Order and Refund Processing
- Account Updates
- Remote Office Availability
- Computer Proficiency
- De-Escalation Techniques
- Appointment Scheduling
- Assertiveness
Timeline
Administration Manager
Wells Fargo Advisors- The Vine Group
12.2015 - Current
Sales Associate- Admin Senior
Best Buy
11.2008 - Current
Bachelor of Science - Forensic Psychology
SOUTHERN NEW HAMPSHIRE UNIVERSITY
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