Stephanie Plemmons
Asheville
Summary
Dynamic entrepreneur and skilled craftsman with a proven track record at Hooker Hill Studio, specializing in beaded jewelry and ceramic art. Excelled in customer relations and sales leadership, significantly enhancing client satisfaction and repeat business. Demonstrated exceptional attention to detail and teamwork, driving successful participation in craft shows and optimizing sales strategies at Picture House Gallery.
Overview
31
31
years of professional experience
Work History
Owner
Hooker Hill Studio
10.2002 - Current
- Designed and hand-sewn intricate beaded jewelry pieces, showcasing craftsmanship and attention to detail.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Designed and handcrafted both functional and non-functional ceramic art pieces, showcasing technical expertise and creative vision.
- Participated in craft shows to effectively market and sell handmade crafts.
Sales Associate
Corcoran Gallery of Art
11.1993 - 10.1996
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Welcomed gallery guests and provided detailed information to enhance their experience.
Picture Framer/Sales
Picture House Gallery
04.1997 - 08.2001
- Effectively managed administrative duties such as invoicing clients accurately with tracking systems in place for cost control purposes during each project lifecycle.
- Enhanced customer satisfaction by providing expert advice on frame selection and matting options.
- Increased sales with personalized consultations to identify client preferences and design requirements.
- Maximized customer loyalty with exceptional communication skills and follow-up services postdelivery.
- Negotiated deals with vendors effectively ensuring that the best possible prices were attained without sacrificing material quality.
- Optimized inventory management systems to reduce waste while maintaining adequate stock levels of materials needed for timely order completion.
- Streamlined production process by implementing efficient workflow strategies for cutting, joining, and assembly tasks.
- Preserved delicate artwork by utilizing proper handling techniques, archival materials, and UV-protective glass selections.
- Maintained a clean and organized workspace to ensure safety and efficiency in daily operations.
Education
Bachelor Of Arts - Art
High Point College
High Point, NC05.1990
Art History
Rollins College
Winter Park, FL08.1989
Lexington Senior High School
Lexington NC06.1985
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Sales leadership
- Client service
- Sales management
- Crisis management
- Social media control
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
Timeline
Owner
Hooker Hill Studio
10.2002 - Current
Picture Framer/Sales
Picture House Gallery
04.1997 - 08.2001
Sales Associate
Corcoran Gallery of Art
11.1993 - 10.1996
Bachelor Of Arts - Art
High Point College
Art History
Rollins College
Lexington Senior High School
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