Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Pearson

Salisbury

Summary

Dynamic Insurance Billing Specialist with proven expertise in minimizing claims errors at Tivly Insurance through meticulous coding and documentation review. Adept at fostering teamwork and enhancing billing efficiency via electronic systems. Strong communicator with a solid foundation in ICD-10 and complaint resolution, committed to delivering exceptional service and accuracy.

Professional insurance specialist with comprehensive knowledge in insurance billing processes and regulations. Skilled in claims management, policy analysis, and customer service. Strong focus on team collaboration, adaptability, and achieving results. Reliable with expertise in navigating complex billing software and resolving discrepancies efficiently.

Overview

13
13
years of professional experience

Work History

Insuance Billing Specialist

Tivly Insurance
03.2023 - Current
  • Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
  • Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
  • Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
  • Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.

Customer Service Representative/ Contract

Alorica Calling Center
02.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

PCA Personal Care Assistant

Carrilon Assisted Facility
04.2017 - 02.2022
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Sales Associate

Walmart
03.2012 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate Degree

Rowan Cabarrus Community College
Salisbury, NC
05-2009

High School Administration

Rowan Cabbarrus Community College
Salisbury, NC
01-2005

Skills

  • Medical billing software proficiency
  • ICD-10 knowledge
  • HCPCS coding
  • HIPAA compliance
  • Complaint resolution
  • Rentention
  • Multi phone talent
  • Problem Solving
  • Sales Knowledge
  • Communication
  • Sales Force CRM

Timeline

Insuance Billing Specialist

Tivly Insurance
03.2023 - Current

Customer Service Representative/ Contract

Alorica Calling Center
02.2022 - 03.2023

PCA Personal Care Assistant

Carrilon Assisted Facility
04.2017 - 02.2022

Sales Associate

Walmart
03.2012 - 01.2017

Associate Degree

Rowan Cabarrus Community College

High School Administration

Rowan Cabbarrus Community College

Similar Profiles

CREATE PROFILE
Stephanie Pearson