Stephanie Payne
Charlotte
Summary
Professional and experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Skilled at identifying or anticipating problems and providing solutions. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Known for reliability, leadership, and effective communication.
Overview
15
15
years of professional experience
Work History
Disaster Telemedicine Project Manager
Emory University | School of Medicine
12.2024 - Current
- As part of the management team, collaborates with senior divisional leadership to manage and execute special projects and to provide business support related to external relations, budget and finance, human resources, and operations.
- Participates in long-range financial planning, trending, and budgeting.
- Developed a multi-year Strategic Action Plan for disaster virtual care initiatives, aligning to federal grant objectives, grant reporting requirements, and the mission and vision of the Southern Regional Disaster Response System (SRDRS) for Region 4.
- Leading a project team in the development of a market analysis to explore the landscape of virtual care initiatives across the eight states included within Region 4.
- Managing the development of an interoperability platform for a hub and spoke tele consult model for intent to engage and support the entirety of Region 4.
- Establishes effective communication among team members and internal/external stakeholders for enhanced collaboration and successful project completion.
Senior Business Manager
Mecklenburg County Government
10.2013 - 07.2024
- Drove year-over-year business development in business continuity and disaster preparedness, response and recovery while leading operations, strategic vision, and long-range planning
- Built strong relationships with key stakeholders to facilitate collaboration across departments for optimal business results
- Reduced operational risks by implementing robust internal controls, compliance protocols, and risk management practices
- Business Continuity Manager for the Department of Child, Family and Adult Services
- Managed disaster preparedness, response and recovery for three HHS County departments
- Managed the Health & Human Services (HHS) Emergency Support Function Six (ESF-6) Disaster Emergency Preparedness and Response Team (DEPART) that includes supervisors, managers and division directors from three human services county departments
- Managed the HHS/ESF-6 Disaster Shelter Manager Team that included supervisors and managers from three human services county departments
- Lead the development and implementation of the enterprise-wide County Emergency Response Team (CERT) in collaboration with the County Manager’s Office
- Managed the County Emergency Response Team (CERT) that included county employees across 12 different departments outside of County Human Services
- Knowledge of the Americans with Disabilities Act as it applies to projects and programs implemented and disaster preparedness, response and recovery
- Knowledge of the Department of Transportation and Federal Transit Administration policies and procedure system applications.
- Knowledge of the NC Division of Aging
- Partnered and collaborated with the county budget cycle and strategic business planning process
- Strategic Budget Planning (SBP); assisted with department’s SBP process; in partnership with the ESF-6 Executive Lead, developed a new SBP template and created a new 3-year Mecklenburg County Disaster Shelter SBP
- Grant Manager for the Child, Family & Adult Services department.
- Streamlined internal department grant process to establish internal controls.
- Developed new program policies and procedures that were incorporated into human services departments
- Established performance objectives and monitored progress for grant funded initiatives with Alliance Health
- Managed data project involving Alliance Health including dash boarding, reporting, and corresponding infographics that capture key performance indicators, highlights and financial data on county initiatives to report out quarterly to the County Manager’s Office
- Managed the Medicaid Enhanced Eligibility personnel recoding project; collaborated with the Department of Finance with an end result of a new implemented monthly process and no audit errors for personnel coding and submissions
- Managed the Youth & Family Services Family In-Home Standard Referral Process project; collaborated with the five health plans in NC to establish a standard referral process for prevention services in Child Welfare
- Developed HR strategic retention dash boarding and infographic for department that highlights vacancy, turnover, non-retention and leave rate(s)
- Lead department project for multi-refresh Ricoh install; project completed timely and identified $100K in savings over the course of next four-year lease for department
- Lead department project for voter registration policy changes; project completed timely with follow-up data showing a 300%+ increase in form delivery to customers and data completion within NCFAST
- Managed multi-department project for Human Services to successfully train 1700+ staff in disaster preparedness and response
- Lead development of the Computer Acquisition Plan (ADP) monthly monitoring process between DSS and DFS to ensure appropriate ADP expenditures are captured for reimbursement from NCDHHS
Program Integrity Investigator II
Cabarrus County Government
07.2010 - 09.2013
- Collected information pertaining to alleged fraudulent activity to resolve cases
- Collaborated with local, state, and federal agencies on investigations
- Ensured compliance with regulations during investigations, minimizing risk for litigation or procedural errors
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions
- Testified in court during fraud proceedings and trials, as needed and appropriate
- Strategically worked with customers to establish collection method for current and/or back collections of established fraudulent benefits
- Local hearing officer
Education
Bachelor of Arts - Public Administration
Campbell University
Buies Creek, NCMaster of Business Administration - Project Management
Liberty University
Lynchburg, VASkills
- Budget Cycle and Operations
- Business Continuity Management
- Change Management
- Continuous Process Improvement
- Crisis Response Management
- Data Analysis and Reporting
- Disaster Management
- Emergency Operations Center
- Grant Management
- Health and Human Services
- Project Management
- Project Planning and Development
- Relationship Building
- Strategic Planning
Certifications Courses
- FEMA L0958 NIMS ICS All-Hazards Operations Sections Chief Course, 10/2023
- American Red Cross Shelter Disaster Manager Course, 09/2023
- Lean Six Sigma Green Belt – UNCC, 12/2020
- FEMA IS-100.C, IS-200.C, ICS-300, ICS-400, IS-700.B & IS-800.C, 02/2020 - 11/2020
- Anatomy of a Team Leader Course – CPCC, 06/2019
Timeline
Disaster Telemedicine Project Manager
Emory University | School of Medicine
12.2024 - Current
Senior Business Manager
Mecklenburg County Government
10.2013 - 07.2024
Program Integrity Investigator II
Cabarrus County Government
07.2010 - 09.2013
Bachelor of Arts - Public Administration
Campbell University
Master of Business Administration - Project Management
Liberty University
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