Stephanie Osborne
Charlotte
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ARC International
Charlotte
06.2022 - 05.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Office Management Assistant
Granite Marble
Myrtle Beach
02.2018 - 08.2021
- I have a proven track record of delivering high-quality care while maintaining patient safety and satisfaction
- Ensured that all equipment was working properly and arranged for repairs or replacements when necessary.
- Created spreadsheets using Microsoft Excel to track financial information such as expenses and income statements.
- Responded promptly to customer inquiries via telephone or email providing accurate information regarding product availability or pricing.
- Responded to customer inquiries via phone or email in a professional manner.
- Prepared correspondence such as memos or letters using word processing software like Microsoft Word.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Answered and directed incoming calls from customers, vendors, and other third parties.
Education
Bachelors of Science - Nursing
Bellows College
Madison, WISkills
- I have received several awards for my outstanding communication skills, including recognition for providing exceptional patient education and counseling
- I received the 'Outstanding Nursing Student' award during my time in nursing school, and I have been recognized for my contributions to patient safety and satisfaction in my current role
Websites
References
Available upon request
Timeline
Customer Service Representative
ARC International
06.2022 - 05.2025
Office Management Assistant
Granite Marble
02.2018 - 08.2021
Bachelors of Science - Nursing
Bellows College