Stephanie Monroe
Statesville
Summary
Automotive technician with six years of experience in diagnosing and repairing mechanical and electrical issues across multiple vehicle brands. Certified GM World Class Technician, GM EV Certified, North Carolina State Inspector Certified, and ASE Master Automotive Technician Certified. Proficient in utilizing industry-specific software for accurate repair quoting and efficient workflow management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Automotive Technician
Parks Chevrolet Huntersville
02.2025 - Current
- Diagnosed mechanical, electrical, noise, and vibration issues on customer vehicles to ensure accurate repairs.
- Assessed repair needs and recommendations through Auto Point software to support informed decision-making.
- Performed approved repairs promptly while communicating expectations with advisors and management.
- Test drove and reevaluated vehicles after repairs to confirm resolution of customer concerns and enhance satisfaction.
Automotive Technician
Team Chevrolet Buick GMC
Salisbury
11.2023 - 01.2025
- Diagnosed mechanical, electrical, noise, and vibration issues on customer vehicles to ensure optimal performance.
- Quoted necessary repairs and recommendations through Dealertrack, GM Global, and Pro Demand for customer transparency.
- Performed routine maintenance on various automotive systems and components.
- Conducted drive ability tests post-repair to confirm vehicle functionality and customer satisfaction.
Shift Leader/Manager
Food Lion
Mooresville
05.2022 - 05.2023
- Supervised up to 10 associates during closing shifts to maintain operational efficiency.
- Planned and communicated task priorities, delegating responsibilities for timely duty completion.
- Monitored task completion, coaching associates to meet deadlines and improve team performance.
- Balanced and accounted for all cash checks and service transactions during shift closures.
- Ensured associates received required breaks with appropriate coverage to foster support.
- Executed customer service, including Western Union transactions, money orders, lottery sales, and returns.
Customer Service Representative
Flow Automotive Companies
Statesville
05.2021 - 05.2022
- Delivered exceptional customer support via phone, email, and in-person interactions.
- Managed high call volumes while ensuring consistent quality in customer service.
- Maintained accurate records of customer engagements in company systems.
- Scheduled service customer appointments, enhancing workflow efficiency.
- Reviewed daily reports to ensure alignment with management-set performance goals.
Service Writer
Flow Nissan of Statesville
Statesville
04.2021 - 11.2021
- Upsold additional services, enhancing customer experience and increasing service revenue.
- Coordinated with technicians to suggest necessary repairs based on customer concerns.
- Liaised with warranty and rental car companies to facilitate insured repair processes, ensuring seamless customer service.
- Ensured customers received updates on repairs and estimated delivery times.
- Conducted delivery sessions, addressing customer inquiries about repairs and providing future service recommendations.
- Welcomed customers and documented work orders for service requests.
Automotive Technician
Gerald Jones Volkswagen
Augusta
06.2019 - 11.2019
- Executed repairs and maintenance on engine, transmission, suspension, and brake components, ensuring vehicle safety and reliability.
- Performed mechanical, electrical, noise, and vibration diagnostics on Volkswagen and other brands to identify issues promptly.
- Quoted necessary repairs using brand-specific software to provide accurate estimates.
- Updated service advisors on vehicle status, fostering transparency and enhancing customer service.
Automotive Technician
Mercedes-Benz of Augusta
Augusta
12.2016 - 02.2019
- Conducted diagnostics for mechanical, electrical, noise, and vibration issues on Mercedes-Benz and other vehicles, ensuring optimal vehicle performance.
- Executed repairs on engine, transmission, suspension, and brake components, restoring vehicle functionality and safety.
- Performed regular maintenance services, including transmission service, differential service, and spark plug replacements.
- Collaborated with service advisors to provide updates on vehicle status.
- Prepared accurate repair quotes using brand-specific software and aftermarket tools like AllData, facilitating informed customer decisions.
- Provided after-hours roadside assistance to customers.
Education
Associate in Science (AS) -
Mitchell Community College
Mooresville, NC08-2022
Automotive Technology -
Universal Technical Institute
Mooresville, NC06-2016
High School Diploma -
Visual & Performing Arts Early College Highschool
Statesville, NC05-2014
Skills
- Automotive diagnostics
- Engine repair and rebuilding
- Brake system repair
- Automatic Transmission Repair
- Differential and Drive Axle Repair
- Diesel engines
- Electrical system troubleshooting
- Heating and air conditioning
- Air conditioning repair
- Vehicle repair and maintenance
- Vehicle inspection
- Diagnostic testing
- Valid Driver's license
- Customer relationship management
- Team collaboration
Certification
- GM World Class Certified
- ASE Master Automotive Technician Certification
- ASE Advanced Engine Performance Specialist Certification
- Driver's License
- EPA 609 Certified
- GM EV Certified
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Willing To Relocate
- Mocksville, NC
- Winston-Salem, NC
Timeline
Automotive Technician
Parks Chevrolet Huntersville
02.2025 - Current
Automotive Technician
Team Chevrolet Buick GMC
11.2023 - 01.2025
Shift Leader/Manager
Food Lion
05.2022 - 05.2023
Customer Service Representative
Flow Automotive Companies
05.2021 - 05.2022
Service Writer
Flow Nissan of Statesville
04.2021 - 11.2021
Automotive Technician
Gerald Jones Volkswagen
06.2019 - 11.2019
Automotive Technician
Mercedes-Benz of Augusta
12.2016 - 02.2019
Associate in Science (AS) -
Mitchell Community College
Automotive Technology -
Universal Technical Institute
High School Diploma -
Visual & Performing Arts Early College Highschool