Stephanie Medina
Kannapolis
Summary
Bilingual (English/Spanish) and compassionate professional with experience in behavioral therapy, childcare, and customer service. Highly organized, culturally competent, and known for building strong relationships with clients and families. Skilled in implementing therapeutic strategies, resolving problems efficiently, and adapting to fast-paced environments. Seeking to bring energy, empathy, and dedication to a role that serves the community.
Overview
5
5
years of professional experience
Work History
Registered Behavior Technician
Lighthouse Behavior Service
10.2024 - 04.2025
- Delivered 1:1 ABA therapy to children with developmental disabilities, focusing on communication, self-help, and social skills. -
- Tracked progress through data collection and collaborated with BCBAs to adjust behavior plans.
- Created a positive, supportive environment using redirection and reinforcement strategies.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Professional Nanny
Nayeli Granillo
12.2022 - 10.2024
- Implemented diverse and stimulating activities to enhance cognitive abilities of children.
- Aided in the daily well-being of children through tasks like potty training, dressing assistance, bath time supervision, meal assistance, and personal grooming.
- Promoted an atmosphere fostering independence, exploration, creativity, and growth in children.
Customer Service Representative/Sales Associate/Cashier
Target
02.2023 - 12.2023
- Provided top-notch problem-solving skills coupled with interactive and approachable customer service.
- Established effective partnerships with various departments to address challenges and meet customer needs.
- Initiated and activated customer accounts and supported customers with billing and payment configurations.
- Demonstrated expertise in handling diverse payment methods with precision at the cash counter.
Waitress/Cashier
Tokyo Joe's
01.2021 - 03.2022
- Delivered exceptional service by anticipating guest needs and responding promptly.
- Ensured food quality met company standards.
- Efficiently processed payments using various methods including cash, checks, credit cards, and gift cards.
Customer Service/Sales Associate/Cashier
Kohl's Department Store
02.2020 - 11.2020
- Provided outstanding customer service with friendly, attentive interactions.
- Engaged with customers to understand and meet their needs.
- Built strong relationships through personalized service and improved merchandise display strategies.
Education
Bachelor of Arts - Criminal Justice
University of Colorado Denver
Denver, CO05.2027
High School Diploma - undefined
Niwot High School
Skills
- Skilled in bilingual dialogue
- Behavior Intervention & ABA Techniques
- Child Development & Support
- Problem Solving & Critical Thinking
- Team Collaboration & Empathy
- Customer Service & Client Relations
- Prioritization and scheduling
Languages
Spanish
English
Timeline
Registered Behavior Technician
Lighthouse Behavior Service
10.2024 - 04.2025
Customer Service Representative/Sales Associate/Cashier
Target
02.2023 - 12.2023
Professional Nanny
Nayeli Granillo
12.2022 - 10.2024
Waitress/Cashier
Tokyo Joe's
01.2021 - 03.2022
Customer Service/Sales Associate/Cashier
Kohl's Department Store
02.2020 - 11.2020
High School Diploma - undefined
Niwot High School
Bachelor of Arts - Criminal Justice
University of Colorado Denver
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