Stephanie McGowan
Raeford
Summary
Healthcare professional with 5+ years of direct clinical experience in both patient care and specialist coordination roles. Background includes nursing assistance in a high-volume acute care hospital, full-cycle referral management at a busy rheumatology practice, and nearly three years in a performance-driven higher education environment requiring the same documentation rigor and communication standards as clinical operations. Proficient in Epic EMR and experienced working across EHR platforms, with a strong foundation in HIPAA-compliant recordkeeping, insurance authorization, provider communications, and cross-functional coordination in regulated healthcare settings.
Overview
18
18
years of professional experience
Work History
Graduate Admissions Counselor
Southern New Hampshire University
10.2023 - Current
- Manage a high-volume prospective student pipeline from first contact through enrollment, conducting screening calls to assess qualifications, goals, and program fit in a process that closely mirrors participant screening and recruitment in clinical settings.
- Maintain accurate records across Salesforce, Brightspace, and multiple internal platforms, keeping data consistent and audit-ready throughout the full enrollment cycle.
- Coordinate across academic advisors, student finance, and department leadership to resolve complex issues independently within tight turnaround times.
- Nominated for the Excellence in Student Support Award for sustained performance and a strong commitment to the people I work with.
Referral Coordinator
Arthritis and Rheumatic Diseases
Williamsburg, VA
08.2021 - 05.2023
- Coordinated all aspects of patient referrals across a specialist rheumatology practice, including documentation, insurance authorizations, and provider-to-provider communications in a fast-paced, highly regulated clinical environment.
- Maintained detailed, HIPAA-compliant patient records and tracked each referral from initiation through resolution, building habits around documentation accuracy that carry directly into research and surgical coordination settings.
- Served as the primary point of contact for high-volume inbound and outbound communications by phone, EHR, and email, resolving scheduling conflicts and patient questions independently and efficiently.
- Worked daily in EHR systems to document patient status, update referral records, and communicate with providers, developing a strong foundation in clinical documentation standards.
Nursing Assistant
Cape Fear Valley Hospital
Fayetteville, NC
05.2018 - 05.2021
- Provided direct patient care in a fast-paced acute care hospital, working alongside nurses, physicians, and interdisciplinary teams across multiple clinical departments.
- Documented patient information, care activities, vital signs, and shift notes using Epic EMR, the same system used across military medical facilities including Womack Army Medical Center.
- Supported patients and families through high-stress situations with clear, calm communication and coordinated closely with care team members to keep patient needs from falling through the cracks.
- Developed a solid foundation in clinical protocols, patient safety standards, and care team communication in a high-acuity environment where accuracy and follow-through were non-negotiable.
Asst. Deli Manager / Asst. Customer Service Manager
Shaw's Supermarkets
New Hampshire
01.2008 - 01.2017
- Led day-to-day operations for a high-volume department including staffing, scheduling, inventory, and compliance with health and safety standards.
- Supervised team members, resolved customer concerns, and kept operations running smoothly through peak periods and staff transitions.
Education
Bachelor of Science - Health Education
Plymouth State University
Plymouth, NH05-2014
Skills
- Epic EMR and EHR Systems
- Referral and Case Coordination
- Regulatory and HIPAA Compliance
- Data Integrity and Documentation
- Patient Screening and Communication
- Insurance Authorization
- Provider and Staff Liaison
- CRM Platforms (Salesforce)
- Independent Remote Operations
- Cross-functional Team Coordination
- Patient Relations and Customer Service
- Conflict Resolution
- High-Volume Communication
- Multitasking Under Pressure
- Detail-Oriented
Timeline
Graduate Admissions Counselor
Southern New Hampshire University
10.2023 - Current
Referral Coordinator
Arthritis and Rheumatic Diseases
08.2021 - 05.2023
Nursing Assistant
Cape Fear Valley Hospital
05.2018 - 05.2021
Asst. Deli Manager / Asst. Customer Service Manager
Shaw's Supermarkets
01.2008 - 01.2017
Bachelor of Science - Health Education
Plymouth State University