Stephanie Matthews
Wilmington
Summary
Customer-focused retail professional with 10+ years of experience in leadership, merchandising, horticulture, and customer service. Proven ability to lead teams, train associates, manage inventory, and create positive customer experiences in fast-paced environments, Recognized for strong communication skills, operational efficiency, and attention to detail.
Overview
19
19
years of professional experience
Work History
Head Cashier/Supervisor
Lowe's Home Improvement
Wilmington, NC
12.2024 - Current
- Supervise front-end operations and support a team of cashiers and customer service associates.
- Resolve customer concerns and escalated issues while maintaining a positive customer experience.
- Train and mentor new associates on company procedures, customer service standards, and operational expectations.
- Assist with staffing, workflow management, and daily operational priorities.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Conducted regular audits of cash drawers to uphold financial integrity and accountability.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
Merchandising Associate Live Nursery Supervisor
Lowe's Home Improvement
Pompano Beach, FL
01.2023 - 12.2024
- Delivered exceptional customer service while handling high-volume customer interactions and resolving issues efficiently.
- Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
- Understand customers’ needs and assists in locating and selecting merchandise.
- Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
- Identify and communicate issues with quality, quantity, and additional needs to management.
- Trained and mentored associates, improving team performance and customer satisfaction.
- Supervised daily operations of nursery department, ensuring optimal plant care and customer service.
- Developed and implemented inventory management processes to maintain stock levels.
Live Nursery Merchandiser
Lowes
Pompano Beach, FL
01.2022 - 01.2023
- Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
- Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Live Nursery Specialist
Lowes
Pompano Beach, FL
01.2020 - 01.2021
- Educated customers on plant care, selection, and maintenance techniques to enhance gardening success.
- Collaborated with team to develop promotional strategies, increasing customer engagement and sales opportunities.
- Led training sessions for new staff on product knowledge and customer service standards.
- Analyzed customer feedback to refine product offerings and improve overall shopping experience.
- Established relationships with suppliers to source high-quality plants and materials, ensuring inventory alignment with demand.
- Oversaw daily operations of nursery department, ensuring compliance with safety standards and operational efficiency.
- Assisted in training new hires, sharing expertise to maintain high standards of nursery sales performance.
Merchandiser
Gardenvision
Pompano Beach, FL
02.2019 - 01.2020
- Developed and executed visual merchandising strategies to enhance product presentation and drive customer engagement.
- Analyzed sales data to identify trends, optimizing inventory placement and assortment for maximum revenue.
- Coordinated promotional displays, ensuring alignment with brand standards and seasonal themes to attract customers.
- Collaborated with cross-functional teams to implement store layouts that improved customer flow and shopping experience.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Merchandise Execution Team Member
Home Depot
Fort Gratiot Township, MI
08.2015 - 08.2018
- Responsible for verifying accuracy of plan-o-gram, and price tags.
- Keeping the sales bays clean and easy to shop for the customer.
- Down-stocking and verifying accuracy of inventory.
- Executed merchandising strategies to enhance product visibility and customer engagement.
- Collaborated with team members to maintain inventory accuracy and optimize stock levels.
Team Leader
Forever Yogurt
Glenview, IL
09.2014 - 12.2014
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal allergy needs.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Kept the store clean and maintained neat, orderly product displays.
- Led team in delivering exceptional customer service and maintaining store ambiance.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Monitored daily operations to ensure compliance with health and safety regulations.
Assistant Front End Manager
Chalet Nursery
Wilmette, IL
10.2007 - 02.2010
- Administered all point of sale opening and closing procedures.
- Computed sales prices, total purchases and processed payments.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed weekly schedules according to payroll policies.
- Trained staff to deliver outstanding customer service.
- Led scheduling efforts to maintain adequate staffing levels during peak periods, improving service quality.
- Facilitated communication between departments to streamline workflow and enhance operational efficiency.
Education
No Degree -
Saginaw Valley State University
Saginaw, MIHorticulture
Oakland Community College
Auburn Hills, MIHigh School Diploma -
Croswell-Lexington High School
Croswell, MI06.2003
Skills
- Customer Service
- Team Leadership
- Employee Training
- Scheduling
- Cash Handling
- Inventory Management
- Time Management
- Communication
- Point-of-Sale Systems
Timeline
Head Cashier/Supervisor
Lowe's Home Improvement
12.2024 - Current
Merchandising Associate Live Nursery Supervisor
Lowe's Home Improvement
01.2023 - 12.2024
Live Nursery Merchandiser
Lowes
01.2022 - 01.2023
Live Nursery Specialist
Lowes
01.2020 - 01.2021
Merchandiser
Gardenvision
02.2019 - 01.2020
Merchandise Execution Team Member
Home Depot
08.2015 - 08.2018
Team Leader
Forever Yogurt
09.2014 - 12.2014
Assistant Front End Manager
Chalet Nursery
10.2007 - 02.2010
No Degree -
Saginaw Valley State University
Horticulture
Oakland Community College
High School Diploma -
Croswell-Lexington High School