Stephanie Massie

• Interact kindly with patients and families while displaying a positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Room patients by obtaining vital signs, reviewing and updating patients medical history.
• Review best practice and health maintenance and pend orders and medication refills for provider to review.
• Complete EKGs, Ear lavage, Spirometry, hearing test, eye chart exam, give oral medications, injections, immunizations, removing suture/staples, wound care, applying unna boots, POCT testing as directed by provider.
• Check in/out patient as needed. Make patients appointments for office and lab.
• Order stat Imaging.
• Complete prior authorizations for medications.
• Work the In Basket: patient calls, patient call backs, My Chart messages, Rx request, result notes, Team Member messages
• Assist in minor procedures.
• Prepare dirty instruments for pick up
• Clean and stock rooms.
• Complete all necessary forms for patients.
• Preceptor for students.
• NH Innovator
• Back up Immunization Coordinator
• BLS

As I work at NPMA I am also the patient experience innovator.

I attend quarterly meetings with the Patient Experience team.

I am able to monitor our office scores and comments.

I communicate these with my team during team meetings and by updating the patient experience board. Each month I also send out a monthly newsletter. The newsletter keeps the Team up to date of up coming events. Each month I plan something fun for the team to help keep moral up and to encourage our team.

At NH Salem Surgical, Salem Vascular, Salem Foot and Ankle, Salem Colorectal I learned many skills that have helped me in my current job role.

I worked as a floater. I worked the check in and check out desk. Assisted in scheduling surgeries and coding them for insurance.

Roomed patients by obtaining vital signs, reviewing medications, updating history.

Removed sutures and staples. Wound care. Applying and removing cast.

Obtained foot and ankle Xrays.

Assisted in minor procedures.

Clean and sterilized instruments,