Stephanie Massey
Raleigh
Summary
Highly proficient in communication with exceptional skills. Passionate about assisting individuals and deeply appreciative of the opportunity to work remotely.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Vets Pets
09.2020 - Current
- Greet clients as soon as they arrive
- Handle phone inquiries efficiently.
- Deal with bookings by phone, e-mail, letter, fax or face-to-face
- Complete procedures when Guests arrive and leave
- Prepare bills and take payments
Veterinary Assistant
Vets Pets
09.2020 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assist in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted blood draws via venipuncture technique.
Customer Service Representative
Life Time Fitness
09.2014 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Veterinary Nurse
Animal Hospital at Brier Creek
01.2018 - 01.2019
- Provided basic animal restraint
- Preformed clinical labs in the veterinary field
- Gathered vitals on dogs and cats
Veterinary Student
Miller-Motte Technical College
01.2014 - 01.2018
- Learned skills in the Veterinary field by taking instructed led courses and hands on learning
Education
College Degree - Veterinary Technology
Miller-Motte College
Raleigh, NC08.2018
High school diploma -
Heritage High School
Wake Forest, NC06.2014
Skills
- Veterinary assistant
- Medical Imaging
- Equine experience
- Computer Skills
- Organizational skills
- Kennel experience
- Veterinary terminology
- Animal catheterization
- Front Desk
- Communication skills
- Negotiation
- Medical terminology
- Animal Handling
- Animal care
- Veterinary critical care experience
- Pet sitting
- Microsoft Office
- Animal husbandry
- Customer service
- Medical office experience
- Animal restraint
- Veterinary Technician Experience
Certification
Driver's License
Timeline
Veterinary Receptionist
Vets Pets
09.2020 - Current
Veterinary Assistant
Vets Pets
09.2020 - Current
Veterinary Nurse
Animal Hospital at Brier Creek
01.2018 - 01.2019
Customer Service Representative
Life Time Fitness
09.2014 - 11.2019
Veterinary Student
Miller-Motte Technical College
01.2014 - 01.2018
College Degree - Veterinary Technology
Miller-Motte College
High school diploma -
Heritage High School
Driver's License
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