Stephanie Khaikin
Monroe
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Security Officer
Inter Con Security Systems
Charlotte, NC
02.2026 - Current
- Trained new officers on operational procedures and emergency protocols.
- Developed effective communication channels among team members for incident reporting.
- Assessed security systems, recommending upgrades for improved effectiveness.
- Collaborated with management to refine security strategies and policies for enhanced protection.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Officer
Atrium Healthcare
Matthews, NC
08.2025 - 11.2025
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Conducted regular patrols to detect and deter potential security breaches.
- Implemented emergency response protocols, enhancing overall safety procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
Majestic Security Services
Charlotte, NC
10.2022 - 10.2023
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
Security Officer
Sunstates Security
Charlotte, NC
09.2021 - 03.2022
- Flex officer
- 2 nd. Or 3 rd shift
- Watching multiple screens
- Patrolling area and checking trucks in and out
- Checking badges in and out
Security Officer (Full-time)
Allied Universal Security Services, Systems and Solutions
Monroe, NC
09.2018 - 01.2021
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
Assembler
Conmet
Monroe, NC
04.2019 - 05.2019
- Assembled components with precision, ensuring quality standards met consistently.
- Operated hand tools and machinery to fabricate parts efficiently.
- Collaborated with team members to streamline assembly processes and improve productivity.
- Maintained organized workspaces to enhance operational efficiency and safety compliance.
- Increased production efficiency by assembling components quickly and accurately.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Security Officer
Wesier Security
Monroe, NC
04.2017 - 01.2019
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Site Supervisor
Allied Universal @ amazon
Concord, NC
09.2018 - 12.2018
- Make badges for employees and give clearance for the property
- Supervised daily operations ensuring compliance with safety and security protocols.
- Coordinated staffing schedules to optimize resource allocation and operational efficiency.
- Trained and mentored team members on best practices for warehouse management.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Conducted regular inspections to maintain standards of quality and safety in the facility.
- Collaborated with management to develop strategies for inventory control and loss prevention.
Sorter and unloader
Amazon
Charlotte, NC
09.2017 - 02.2018
- Operated sorting equipment to efficiently categorize packages for delivery routes.
- Conducted quality checks on sorted items to ensure accuracy and compliance with standards.
- Collaborated with team members to streamline sorting processes and improve overall workflow efficiency.
- Trained new employees on sorting procedures and safety protocols to enhance operational effectiveness.
- Assisted in inventory management by accurately tracking sorted items and reporting discrepancies promptly.
Sales Representative
Frontier
Monroe, NC
11.2015 - 02.2016
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Conducted market research to identify new sales opportunities and customer needs.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Analyzed sales data to optimize strategies and maximize revenue generation efforts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Assistant Manager
Chapel Hats
San Jose, CA
06.2014 - 08.2014
- Directed daily operations to enhance customer service and sales performance.
- Trained and mentored staff to improve team efficiency and product knowledge.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Analyzed sales trends to inform merchandising strategies and promotional activities.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Evaluated staff performance, providing feedback for professional development and growth opportunities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Sales Advisory
Microsoft
San Jose, CA
06.2012 - 08.2014
- Help launch new product
- Trained and mentored new team members on sales techniques and company policies.
- Analyzed market trends to identify opportunities for expanding product reach and penetration.
- Conducted product demonstrations to showcase features and benefits, driving customer interest and sales conversions.
- Led quarterly sales reviews, assessing performance metrics and strategizing for future growth opportunities.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Interact with customers everyday
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Utilized CRM software to track sales activities and manage customer relationships effectively.
Tech
Best Buy
Charlotte, NC
01.2011 - 03.2012
- Diagnosed and resolved technical issues for various electronic devices.
- Assisted customers with product selection and troubleshooting inquiries.
- Maintained inventory accuracy through regular audits and stock management.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Implemented process improvements that increased workflow efficiency in the department.
- Led initiatives focused on enhancing customer satisfaction through targeted support strategies.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Security Officer/Manager
Purser patrol and services
Charlotte, NC
09.2000 - 11.2009
- Supervised daily security operations, ensuring compliance with safety protocols and regulations.
- Developed and implemented training programs for new security personnel, enhancing team effectiveness.
- Coordinated incident response plans, facilitating rapid resolution of security breaches.
- Managed scheduling and deployment of security staff across multiple locations for optimal coverage.
- Collaborated with law enforcement agencies during investigations to ensure thorough follow-up on incidents.
- Conducted regular inspections of premises to identify vulnerabilities and mitigate risks.
- Analyzed security reports to identify trends and recommend improvements in procedures and policies.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
Education
Associate - Criminal Justice
Post University
Waterbury, CT06-2028
Associate's degree - Business Administration
Central Piedmont Community College
Charlotte, NC06-2003
Skills
- RETAIL (10 years)
- SALES TECHNIQUES
- CUSTOMER SERVICE (10 years)
- POS (10 years)
- POS SYSTEM (10 years)
- Onsite
- Key Holder (6 years)
- Management (10 years)
- Retail Management (10 years)
- Retail Sales (10 years)
- Security (8 years)
- Store Management Experience (10 years)
- Assistant Manager Experience (10 years)
- Cash Handling (10 years)
- Merchandising (10 years)
- Pricing (10 years)
- Recruiting (6 years)
- Loss Prevention
- Surveillance
- Payroll
- English
- Supervising Experience
- Administrative Experience
- Interviewing
- CCTV
- Sales Management
- Budgeting
- Employee Orientation
- Leadership
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Superior customer service
- Staff management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Successfully completed two-week security training program.
Certification
- Security Guard
- August 2004 to Present
- Permit to have a conceal weapons
- Present
Assessments
- Customer Focus & Orientation — Proficient
- March 2020
- Responding to customer situations with sensitivity
- Full results: Proficient
- Customer Service — Proficient
- April 2018
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- Administrative Assistant/Receptionist — Completed
- Using basic scheduling and organizational skills in an office setting.
- Full results: Completed
- Verbal Communication — Familiar
- Speaking clearly, correctly, and concisely
- Full results: Familiar
- Supervisory Skills: Motivating & Assessing Employees — Completed
- July 2019
- Motivating others through feedback to identify improvements or corrective actions.
- Call Center Customer Service — Completed
- April 2019
- Measures a candidate's ability to demonstrate customer service skills in a call center setting.
- Sales Skills — Familiar
- October 2019
- Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
- Attention to Detail: Inventory — Highly Proficient
- August 2019
- Applying systematic processes for managing and storing products and merchandise.
- Full results: Highly Proficient
- Work Style: Reliability — Expert
- June 2019
- Tendency to be dependable and come to work
- Full results: Expert
- Security Guard Skills — Familiar
- February 2020
- Assessing risks, enforcing security standards, and handling complaints.
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- SUMMARY OF SKILLS
- Over 15 years of management experience in the retail industry
- Excellent customer service and communication skills
- Proficient in Microsoft Office and POS system
- Excellent sales techniques, achieving top salesperson recognition
- Works well in teams and independently
- Ability to speak and understand basic Spanish
- Great problem solving and multi-tasking skills
Timeline
Security Officer
Inter Con Security Systems
02.2026 - Current
Security Officer
Atrium Healthcare
08.2025 - 11.2025
Security Officer
Majestic Security Services
10.2022 - 10.2023
Security Officer
Sunstates Security
09.2021 - 03.2022
Assembler
Conmet
04.2019 - 05.2019
Security Officer (Full-time)
Allied Universal Security Services, Systems and Solutions
09.2018 - 01.2021
Site Supervisor
Allied Universal @ amazon
09.2018 - 12.2018
Sorter and unloader
Amazon
09.2017 - 02.2018
Security Officer
Wesier Security
04.2017 - 01.2019
Sales Representative
Frontier
11.2015 - 02.2016
Assistant Manager
Chapel Hats
06.2014 - 08.2014
Sales Advisory
Microsoft
06.2012 - 08.2014
Tech
Best Buy
01.2011 - 03.2012
Security Officer/Manager
Purser patrol and services
09.2000 - 11.2009
Associate - Criminal Justice
Post University
Associate's degree - Business Administration
Central Piedmont Community College