Stephanie Jacome
507 Ryan Ave Sanford
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Bath & Body Works
Sanford, NC
12.2024 - 04.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to promote sales and brand image.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Conducted inventory management tasks, ensuring stock levels met demand without excess loss.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
HR/ Order processing/ Data Entry
Brisco Apparel
Ramseur, NC
03.2023 - 08.2024
- Manage communication channels, such as phone calls and emails.
- Supervise office staff, including clerical and administrative personnel.
- Maintain filing systems and ensure the proper retention, protection, and disposal of records.
- Manage data entry and other record-keeping tasks.
- Oversee office supplies to ensure resources are available when needed.
- Establish and implement office policies and procedures to maintain order and efficiency.
- Review and update office policies as necessary to reflect changing needs.
- Process invoices and manage accounts payable and receivable.
- Coordinate with building management for office maintenance and repairs.
- Ensure a safe and clean work environment.
- Provide regular office operations reports to management and identify areas for improvement.
- Support the recruitment, onboarding, and training of new employees.
Sales Representative
Boost Mobile
Siler City, NC
12.2020 - 11.2021
- Be knowledgeable about the product
- Identify prospective customers, lead generation and conversion
- Contact new and existing customers to discuss needs
- Emphasize the features of products to highlight how they solve customer problems
- Answer questions about the products
- Negotiate prices and terms and prepare sales agreements
- Collaborate with colleagues in many different sectors.
- Maintain contact lists and follow up with customers to continue relationships.
- Customer service skills to listen to the concerns of a customer and be able to address their needs.
- Interpersonal skills to work with a wide variety of people each day, build relationships and network.
- Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale.
- Communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers.
- Physical endurance, as Sales Representatives may need to be on their feet for long hours, spend a lot of time traveling between locations and carry heavy products.
Administrative / On-Site Manager
BelFlex Staffing Network
Sanford, NC
04.2018 - 05.2019
- Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Processed and tracked employee time sheets and submitted to accounting department for payroll processing, facilitating timely and accurate payments.
- Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
- Managed conference calls by documenting participant details and preparing audio recordings for future reference.
- Maintained attendance records, taking note of staff vacation time, sick days and personal days.
- Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Created PowerPoint presentations used for business development.
- Entered invoice data into company's Erecruiter system and updated details, including customer contacts and delivery dates to keep information current.
- Facilitated working relationships with co-tenants and building management.
- Guided administrative and professional staff through computer and software problems, including answering questions, troubleshooting problems and training on specific uses.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
- Coordinated meetings with other department managers and served as main liaison between department heads and executives.
Product Assembler
Coty / Kelly Services
Sanford, NC
12.2017 - 04.2018
- Completed daily logs and submitted reports on production activities.( Working in a warehouse with the department of full case.)
- Prepared products for shipment by packing, labeling and stacking boxes.
- Maximized efficiency to save time and reduce waste.
- Followed safety and quality requirements every day.
- Put together up to 400 products during each shift. ( This was divided into 3 other co-workers.)
- Set up and operated production equipment according to daily work orders and safety procedures.
- Unloaded incoming products weighing up to 45 pounds off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
- Completed product assembly according to standardized procedures.
- Built and packaged beauty products worth over $200 or above daily.
- Drove team performance through effective training, coaching and motivating of line employees.
Sales Associate
Belk
Sanford, NC
07.2017 - 10.2017
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Processed orders through phone calls and coordinated delivery to meet customer demands.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Education
High School Diploma -
Lee County High School
Sanford, NCSkills
- Spanish skills
- Accounting skills
- Data entry documentation
- Records management systems
- Employee training and development
- Expense reporting
- Advanced MS Office Suite knowledge
- Faxing documents
- Transmitting files
- Excel spreadsheets
- Workers' compensation knowledge
- Record-keeper and bookkeeping
- Report analysis
- Data entry
- Problem-solving skills
- Calm demeanor
Certification
- Microsoft Office 365 Certified. (2017)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Bath & Body Works
12.2024 - 04.2025
HR/ Order processing/ Data Entry
Brisco Apparel
03.2023 - 08.2024
Sales Representative
Boost Mobile
12.2020 - 11.2021
Administrative / On-Site Manager
BelFlex Staffing Network
04.2018 - 05.2019
Product Assembler
Coty / Kelly Services
12.2017 - 04.2018
Sales Associate
Belk
07.2017 - 10.2017
High School Diploma -
Lee County High School
Activities and Honors
- Student Government Associate- SGA (August 2013- June 2014)
- Coordinated Bingo and other activities for the elders.
- Read books to the elder and teach any reading math skills.
- Volunteer in any religious activities with them.
- Participate in homeless shelters.
- Student Ambassador (2016)
- Touring English (2014- 2017)
- Internship (2015-2016) Have a portfolio to provide.
- EduCrops (2015-2016)
- BelFlex Mentoring Participant (2017)
- Bread of Life Scholarship (2017)
- Central Carolina Community College Scholarship (2018)(2x)