Stephanie Hilliard
Greensboro
Summary
Detail-oriented EMT-Basic skilled in patient assessment, CPR administration, and emergency care. Proven track record of effective communication and teamwork in high-pressure situations to deliver critical care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
EMT-Basic
Piedmont Triad Ambulance & Rescue
High Point
12.2023 - Current
- Responded swiftly and safely to 911 dispatches for medical emergencies and accidents.
- Performed thorough primary and secondary patient assessments to evaluate injury or illness severity.
- Administered CPR, controlled bleeding, and assisted with breathing for non-invasive emergency care.
- Safely lifted, moved, and transported patients to medical facilities while providing continuous care.
- Operated ambulances in accordance with safety protocols to ensure patient and crew welfare.
- Relayed critical patient information to dispatch and hospital staff via communication systems.
- Documented all aspects of patient care accurately and comprehensively.
- Assisted advanced medical personnel during emergency interventions.
Showroom Manager
Asian Loft Usa
High Point
07.2021 - 10.2024
- Managed daily showroom operations to create welcoming customer experiences.
- Trained and supervised staff to enhance overall customer service proficiency.
- Conducted inventory checks, ensuring optimal stock levels and product availability.
- Assisted customers with product selection, delivering detailed product knowledge.
- Implemented layout changes to boost traffic flow and product visibility.
- Maintained cleanliness and organization of displays for a professional showroom appearance.
- Responded promptly to inquiries, resolving issues to ensure exceptional service.
Quality Assurance Specialist
CSL Plasma Behring
Greensboro
01.2018 - 07.2021
- Conducted quality audits to ensure compliance with regulatory standards.
- Collaborated with cross-functional teams to resolve quality issues efficiently.
- Trained staff on quality assurance practices to enhance operational effectiveness.
- Monitored product samples for strict adherence to safety guidelines.
- Maintained accurate records of quality control inspections and findings.
- Reviewed documentation for accuracy and completeness throughout processes.
- Determined staff training needs and organized targeted interventions.
- Verified accuracy of product documentation, including labels and warnings.
EMT-Basic
Piedmont Triad Ambulance & Rescue
High Point
11.2014 - 02.2018
- Responded promptly to emergency calls for patient transportation and care.
- Conducted thorough assessments of patients' conditions and vital signs.
- Maintained cleanliness and organization of ambulance equipment and supplies.
- Communicated effectively with dispatch for updates and resource requests.
- Adhered to safety protocols while managing medical emergencies.
- Documented patient information accurately for post-incident reports.
- Demonstrated commitment to quality care through ongoing training and education.
- Explained medical evaluation processes to conscious patients regarding potential hospital transport.
Pharmacy Technician
Wal-Mart Pharmacy
High Point
10.2006 - 11.2014
- Processed prescriptions accurately to meet diverse customer needs.
- Managed inventory levels to maintain sufficient stock of medications and supplies.
- Assisted pharmacists in preparing and dispensing medications efficiently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of pharmacy workspace consistently.
- Prepared medications for dispensing through counting, pouring, labeling, and verifying doses.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete orders effectively.
- Updated customer profiles with demographics, allergies, and new medications in pharmacy systems.
Education
Some College (No Degree) - Emergency Medicine
Guilford Technical Community College
Jamestown, NC04-2024
GED -
Guilford Technical Community College
Jamestown, NC09-2003
Skills
- Patient assessment
- CPR administration
- Emergency care
- Patient documentation
- Quality control
- Customer service training
- Effective communication
- Medical terminology
Affiliations
- Reading
- Painting
- Walking
Certification
- Emergency Medical Technician-Basic
Custom
- References:
- Eric Wooten (336) 358-7731 Email: ewooten21@hotmail.com
- Lacie Kelly (910) 471-8993 Email: lkelly922@gmail.com
- Crystal Tucker (336) 688-7180 Email: critelg@hotmail.com
- Penny Kramer (336) 688-8582 Email: peenyk@gmail.com
Timeline
EMT-Basic
Piedmont Triad Ambulance & Rescue
12.2023 - Current
Showroom Manager
Asian Loft Usa
07.2021 - 10.2024
Quality Assurance Specialist
CSL Plasma Behring
01.2018 - 07.2021
EMT-Basic
Piedmont Triad Ambulance & Rescue
11.2014 - 02.2018
Pharmacy Technician
Wal-Mart Pharmacy
10.2006 - 11.2014
Some College (No Degree) - Emergency Medicine
Guilford Technical Community College
GED -
Guilford Technical Community College
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