Stephanie Escala
Charlotte
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Atrium Health
Charlotte
08.2023 - Current
- Collects and/or processes patient blood obtained by venipuncture and/or capillary puncture in a timely and accurate fashion.
- Use of vacationer tube, butterflies, syringes, and needle for drawing blood.
- Perform Positive Patient identification by verifying the patient's name and date of birth against lab orders and accurately record it onto the specimen.
- Exemplify caring and compassionate customer service to create an excellent patient experience.
Patient Service Specialist
Atrium Health
Charlotte
01.2023 - Current
- Exemplify caring and compassionate customer service to create an excellent patient experience.
- Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
Customer Service Representative
Mooresville Nutrition Corner
Mooresville
11.2021 - 12.2022
- Informing and answering any questions customers have on products.
- Updating and organizing inventory.
- Hourly and Daily data entry.
- Excellent organization and project management skills.
- Worked with local gyms to promote health and wellness throughout the community.
Personal trainer
Equinox
New York
01.2018 - 05.2019
- Organize and clean gym floor.
- Contact and follow up with Equinox members for Fitness Assessments.
- Create personal training programs for Equinox clients.
- Train clients on a weekly basis.
- Constantly updating their training program.
Education
B.S. - Exercise Science
MERCY COLLEGE
Dobbs Ferry, NY12.2017
Accredited Phlebotomy Program -
CAROLINA SCHOOL OF PHLEBOTOMY
Charlotte, NCSkills
- Intermediate Spanish
- Patient registration
- Data entry
- Customer service
- Insurance verification
- Time management
- Problem solving
- Caring demeanor
Leadership And Activities
- Mercy College Women's Soccer Team, Dobbs Ferry, NY
- Mercy College Exercise Science Club, Dobbs Ferry, NY
Timeline
Phlebotomist
Atrium Health
08.2023 - Current
Patient Service Specialist
Atrium Health
01.2023 - Current
Customer Service Representative
Mooresville Nutrition Corner
11.2021 - 12.2022
Personal trainer
Equinox
01.2018 - 05.2019
B.S. - Exercise Science
MERCY COLLEGE
Accredited Phlebotomy Program -
CAROLINA SCHOOL OF PHLEBOTOMY