Summary
Overview
Work History
Skills
References
Languages
Timeline
Generic

Stephanie Corpus

Raleigh

Summary

Dynamic Lead Server with extensive fine dining experience at Crawford Brothers Steakhouse, excelling in upselling techniques and personalized guest interactions. Proven track record in enhancing service flow and guest satisfaction, while mentoring staff to uphold high standards. Fluent in Spanish, skilled in wine service, and committed to delivering exceptional dining experiences.

Overview

4
4
years of professional experience

Work History

Lead Server

Crawford Brothers Steakhouse
Raleigh
12.2024 - Current
  • Demonstrated in-depth knowledge of steaks, and culinary offerings, providing personalized recommendations that enhanced the guest experience.
  • Delivered exceptional fine dining service in a high-volume upscale steakhouse, consistently maintaining a refined guest experience.
  • Coordinated with chefs, bartenders, and hosts to guarantee seamless service from seating to dessert.
  • Regularly consulted with management on improving service flow, resulting in faster ticket times and improved guest reviews.
  • Ensured compliance with all health, safety, and cleanliness standards during service.
  • Attended meetings for wine/food knowledge to maintain high standards across all FOH staff.
  • Trusted by management with VIP and handle with care guest to ensure an excellent dining experience.

Lead Server

True Blue Butcher and Table
Wilmington
12.2021 - 11.2024
  • Trusted to close the restaurant, completing duties including cash deposit, checking out employees in all departments and handling comps & voids to ensure smooth end-of-day operations.
  • Maintained high PPA sales by upselling high-profit menu items such as protein upgrades, caviar service and top-shelf spirits.
  • Promoted specials with confidence, including steak & wagyu samplers upwards of $150 per plate.
  • Executed private events and off-site catering for chef dinners, corporate clients, weddings and other special occasions.
  • Mentored new hires to foster a cohesive team environment and culture, providing thoughtful feedback to encourage growth.
  • Meticulously managed reservations and special requests, ensuring personalized experiences for VIP guests and large parties. Recognized regulars' preferences and updated OpenTable notes with detailed information.
  • Leveraged extensive industry knowledge and worked closely with management to refine service processes, resulting in notable improvements in customer feedback and repeat business.
  • Mastered the butcher/retail counter, assisting customers in selecting top quality cuts of meat, seafood and other offerings to drive sales.
  • Cross-promoted sister-businesses within the restaurant group utilizing tableside marketing and social media engagement.

Lead Server

Rosewater Kitchen & Bar
Raleigh
01.2021 - 11.2022
  • Delivered exceptional service and enthusiastic hospitality to curate memorable guest experiences.
  • Maintained guest satisfaction with prompt table check-ins, proper markings, proactive drink refills and timely clears/resets.
  • Learned and executed high-end dining protocols, including proper wine service, open-handed serving and upscale verbiage.
  • Trained new staff to adhere to SOPs, improving team performance and promoting elevated service standards.
  • Optimized menu knowledge, allowing for strategic food/beverage recommendations and allergy safety.

Skills

  • Fluent in Spanish
  • Wine & Cocktail Service
  • Interpersonal Communication
  • Conflict Resolution
  • Time Management
  • Sales Techniques
  • Proficient with Toast & Clover POS
  • Experienced with OpenTable
  • Fine dining service
  • Upselling techniques
  • Event coordination
  • Team mentoring
  • Health compliance
  • Attention to detail

References

  • Madeline Onofrio, Manager/Sommelier at True Blue, maddie@wearetrueblue.com, 860.965.2944
  • Raelin Morris, Manager at True Blue, raelin@wearetrueblue.com, 808.212.7960
  • Bobby Zimmerman, Owner of True Blue, bobby@wearetrueblue.com, 910.599.6585
  • Amanda Merin, Manager at Don Betos, 516.902.8886

Languages

Spanish
Professional

Timeline

Lead Server

Crawford Brothers Steakhouse
12.2024 - Current

Lead Server

True Blue Butcher and Table
12.2021 - 11.2024

Lead Server

Rosewater Kitchen & Bar
01.2021 - 11.2022

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Stephanie Corpus