Stephanie Castillo
Raleigh
Summary
Supervisor looking to expand my skills. Committed to delivering high quality results on customer service to maintain customer satisfaction and contribute to company success. Proficient at quickly learning new procedures.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
A&S Pest Control
05.2022 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Patient Service Team Lead
NJIN
03.2020 - 04.2022
- Lead a team of 6-10 Patient Service Representative Employees
- Provided training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Patient Care Liaison
NJIN
09.2019 - 03.2020
- Direct assistance to patients, their families, staff and management, with the resolution of cancers, as well as support the rights and responsibility's and personal interests of the patient population in general.
- Coordinated multidisciplinary team meetings to review patient progress and adjust care plans accordingly.
- Maintained detailed records of interactions with patients, ensuring accurate documentation for ongoing assessments and continuous improvement efforts.
Funding, Telemarketing, Collections Receptionist
Rt 46 Chrysler Jeep Dodge
02.2017 - 09.2019
- Greeted guests daily to the store, offered assistance, and escorted them to appropriate directory.
- Collaborated with more than 30 team members over the seasonal sales period.
- Record customer names, addresses and phone number.
- Maintains security by checking in customer and directing them tho appropriate salesperson.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GED -
Drake College
Newark, NJ09-2012
Skills
- MS Office
- Fluent in Spanish
- Great Multitasker
- Incoming/Outgoing Phone calls
- Strong Time Management Skills
- Funding
- Sales
- Customer service
- Data Entry/Scanner
- Patient confidentiality
- Project Funding
- Loan Processors
Timeline
Administrative Assistant
A&S Pest Control
05.2022 - 02.2025
Patient Service Team Lead
NJIN
03.2020 - 04.2022
Patient Care Liaison
NJIN
09.2019 - 03.2020
Funding, Telemarketing, Collections Receptionist
Rt 46 Chrysler Jeep Dodge
02.2017 - 09.2019
GED -
Drake College
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