Stephanie Carter
Asheville
Summary
Dynamic and results-oriented professional with extensive experience at The North Carolina Arboretum, excelling in event management and guest relations. Demonstrated success in staff supervision and logistics management, enhancing event execution and client satisfaction. Skilled in task prioritization and scheduling coordination, significantly contributing to seamless operations and positive feedback.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Venue Coordinator
The North Carolina Arboretum
05.2024 - Current
- Coordinated staff assignments, contributing to a well-organized and smoothly run operation.
- Conducted regular inventory checks on available equipment and resources essential for successful events.
- Liaised with internal departments such as the Campus Police or audiovisual teams for smooth integration of services during each event.
- Collaborated with vendors to ensure seamless event execution, resulting in positive feedback from clients.
- Enhanced event experiences by expertly coordinating venue logistics and accommodations.
- Implemented creative solutions to accommodate unique event requirements, ensuring client satisfaction.
Events Administrative Assistant
The North Carolina Arboretum
05.2023 - 05.2024
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Manage, plan, and execute a variety of events including weddings, plant shows, and rentals for community partners and state and government agencies.
- Function as the point-of-contact for clients, and provide education on vendors, pricing structures, venue accommodations, and The Arboretum's policies.
- Coordinate the logistics and maintain constant open communication with all internal departments to ensure successful organization of internal and external events.
- Led in training the critical role of Winter Lights Producers and assisted the Events Crew and Winter Lights employees throughout the show.
- Supported the Retail Department, Guest Services, and Campus Police in staff scheduling during Winter Lights and communicated schedule changes with workers via phone and Homebase.
- Fill in at the Gatehouse, collect parking fees, provide excellent guest service and inform visitors of the property, handle monies, and balance register.
- Kept all Arboretum employees abreast of important happenings and events through weekly Function Sheets and Weekend Schedules, coordinating with all departments to do so.
Paralegal
James O. Rice, Attorney at Law
03.2019 - 04.2023
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain a smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, and providing documentation, and information for discovery requests.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Winter Lights Beverage Server
The North Carolina Arboretum
11.2022 - 12.2022
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Cashier/Food Runner/Cooker Operator
The Asheville Tourists
04.2022 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers and assisted with menu choices and answered questions about ingredients.
- Checked guests' identiï¬cation to meet minimum age requirements for consumption of alcoholic beverages.
- Operated the grill and prepared food orders that averaged in sales between $1500-$2000 each night.
- Managed opening and closing duties, including restocking items and reconciliation of cash drawer
Education
Bachelor of Science - Business Management
Western Carolina University
Cullowhee, NC12-2004
Skills
- Guest Relations
- Event management
- Scheduling coordination
- Logistics management
- Task prioritization
- Staff supervision
- Concessions management
- Pre-event walkthroughs
Certification
- Bartending Certificate through ABC Bartending School
- TIPS North Carolina On-Premise Responsible Alcohol Server Program
- Learn2Serve Food Handler
- CPR/AED Certification
Software Knowledge
- AirTable
- Homebase
- Clover
- Skedda
- Google Drive
- DocuSign
- WordPress
- Prismm
Timeline
Lead Venue Coordinator
The North Carolina Arboretum
05.2024 - Current
Events Administrative Assistant
The North Carolina Arboretum
05.2023 - 05.2024
Winter Lights Beverage Server
The North Carolina Arboretum
11.2022 - 12.2022
Cashier/Food Runner/Cooker Operator
The Asheville Tourists
04.2022 - 09.2022
Paralegal
James O. Rice, Attorney at Law
03.2019 - 04.2023
Bachelor of Science - Business Management
Western Carolina University
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