Stephanie Burnett
Raleigh
Summary
Customer Service Representative with extensive retail experience and a strong focus on customer satisfaction. Proven ability to build rapport with clients and contribute to team success. Results-driven professional with a commitment to quality and adaptability in dynamic environments. Eager to leverage skills for business growth and professional advancement.
Overview
6
6
years of professional experience
Work History
Team Member
Chic-Fil-A
Raleigh
10.2024 - 05.2025
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Maintained positive working relationship with fellow staff and management.
- Provided customer service support to ensure satisfaction.
- Upheld high standards of productivity and quality in operations.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Collaborated with team members to maximize productivity and efficiency.
Assistant Manager
Dollar Tree
Raleigh
09.2023 - 10.2024
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Associate
Aldi Foods
Raleigh
02.2022 - 05.2023
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Assisted customers with selecting items and answering questions about products.
- Processed payments using point-of-sale systems.
- Performed cash register functions accurately and efficiently.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
Assistant Manager
Little Ceasars Pizza
Zebulon
08.2019 - 02.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Medical Office Administration Diploma - Medical Office Assistance
The Medical Arts School
Raleigh, NC06.2012
Skills
- Employee Scheduling
- Operations Management
- Task Delegation
- Product and service knowledge
- Money Handling
- Customer Relations
- Customer rapport
- Staff Management
- Cost Control
- Team motivation
- Retail Operations Management
- Sales Reporting
- Retail Operations
- Staff Supervision
Timeline
Team Member
Chic-Fil-A
10.2024 - 05.2025
Assistant Manager
Dollar Tree
09.2023 - 10.2024
Associate
Aldi Foods
02.2022 - 05.2023
Assistant Manager
Little Ceasars Pizza
08.2019 - 02.2022
Medical Office Administration Diploma - Medical Office Assistance
The Medical Arts School
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