Stephanie Bruce
Raleigh
Summary
Demonstrated professionalism and adaptability, committed to enhancing client satisfaction through effective communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative / Dispatcher
Access2Care Transportation
Nationwide
08.2022 - Current
- Manage high-volume inbound calls to schedule non-emergency medical transportation.
- Ensure accuracy in trip tracking and passenger updates.
- Provide courteous, professional service while adhering to company policies.
Patient Services Coordinator
Bright Start Dental
Florence, SC
09.2020 - 07.2022
- Scheduled appointments, verified insurance, and managed patient files.
- Answered phones, returned calls, and maintained clear communication with patients.
- Coordinated medical clearances and processed documentation.
Waitress
Rebel Pie
Florence, SC
02.2015 - 05.2022
- Delivered excellent service, ensured customer satisfaction, and upsold menu items.
- Balanced multiple tables in a fast-paced environment.
ER Registrar
MUSC Medical Center
Marion, SC
03.2020 - 09.2020
- Collected patient data and insurance verification for ER admissions.
- Processed payments for deductibles and co-pays.
- Assisted medical staff, patients, and families with compassion under urgent conditions.
Office Assistant
Food Lion
Florence, SC
03.2019 - 03.2020
- Completed office functions, including deposits, money orders, and Western Union transactions.
- Reported cash variances and maintained compliance with accounting procedures.
- Supported customer service operations with a positive, solutions-driven approach.
Assistant Bookkeeper
BI-LO
Florence, SC
12.2016 - 06.2017
- Oversaw store accounting processes, reconciliations, and weekly closeouts.
- Maintained pricing accuracy, inventory integrity, and compliance with policies.
- Resolved customer complaints with professionalism and escalation when needed.
Customer Service Clerk
Harris Teeter
Raleigh, NC
06.2012 - 06.2016
- Operated registers, managed service desk transactions, and ensured cash control.
- Supported office bookkeeping and trained new associates on compliance standards.
- Provided direct customer assistance and resolved service issues.
Education
Associate - Billing & Coding, Scheduling
Darlington Technical College
Florence, SC05.2020
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support to team members in resolving customer concerns Facilitated communication between customers and service teams to ensure effective problem resolution
- Assisted in managing daily call center operations to support customer inquiries and resolve issues Collaborated with team members to enhance service delivery and improve customer satisfaction Provided training and guidance to new staff to ensure effective performance
- Assisted in organizing schedules and dispatching resources effectively Supported team members in coordinating logistics for timely deliveries Contributed to maintaining efficient operations through effective scheduling practices
- Assisted patients with scheduling appointments and managing inquiries Supported clients in navigating services and resources Provided guidance to ensure a positive experience for all individuals served
- Assisted in verifying insurance coverage for patients Supported billing processes to ensure timely payments Collaborated with healthcare providers to resolve billing discrepancies
- Assisted in daily office operations to maintain efficiency Supported team members with administrative tasks to enhance productivity Organized files and documents for easy access and retrieval
- Facilitated conflict resolution processes to enhance team collaboration
- Assisted in processing cash transactions and maintaining accurate financial records Supported bookkeeping tasks to ensure compliance with accounting standards Helped reconcile discrepancies in cash handling procedures
Timeline
Customer Service Representative / Dispatcher
Access2Care Transportation
08.2022 - Current
Patient Services Coordinator
Bright Start Dental
09.2020 - 07.2022
ER Registrar
MUSC Medical Center
03.2020 - 09.2020
Office Assistant
Food Lion
03.2019 - 03.2020
Assistant Bookkeeper
BI-LO
12.2016 - 06.2017
Waitress
Rebel Pie
02.2015 - 05.2022
Customer Service Clerk
Harris Teeter
06.2012 - 06.2016
Associate - Billing & Coding, Scheduling
Darlington Technical College