Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stephanie Bray

Reidsville

Summary

Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Sherwin-Williams
Greensboro
06.2021 - Current
  • Coordinating and executing paint and supply orders for large residential painters.
  • Seeking out new business for our store by networking or making sales calls.
  • Executing a weekly call list to keep up with customers' needs.
  • Unloading and loading large deliveries (Forklift Certified).
  • Keeping up with product changes and communicating them to our customers.
  • I took deposits and payments for accounts, and explained their credit and balances to them.
  • De-escalated and navigated customer complaints.
  • Routine inventory (Cycle Counts).

Assistant Store Manager

Spencer's Gifts
Merritt Island
05.2018 - 05.2021
  • Hiring Interviews.
  • Scheduling.
  • Delegating tasks to employees.
  • Jewelry organization.
  • Keeping up with product knowledge via training videos to better upsell items in the store.
  • Suggested selling to ensure there were no single-line transactions.
  • Marketing sales.

Fiscal Assistant

Florida Department of Environmental Health
Viera
10.2014 - 04.2015
  • Answering and recording food-borne illness complaints.
  • Licensing tattoo artists.
  • Licensing restaurants.
  • Scheduling inspections for tattoo shops, bars, and restaurants for inspectors.
  • Preparing and organizing files for the septic, water, and facilities departments.
  • Part-time office assistant for the HR department across town.
  • Delivered the daily deposit to the bank in the company vehicle.

Education

High School Diploma -

Space Coast Jr/Sr High School
Cocoa, FL
05-2012

Skills

  • Order coordination
  • Customer relationship management
  • Product knowledge
  • Payments processing
  • Inventory management
  • Sales strategy
  • Conflict resolution
  • Networking skills

Certification

  • Fork Lift Certified
  • ParaPro Certified

References

References available upon request.

Timeline

Customer Service Specialist

Sherwin-Williams
06.2021 - Current

Assistant Store Manager

Spencer's Gifts
05.2018 - 05.2021

Fiscal Assistant

Florida Department of Environmental Health
10.2014 - 04.2015

High School Diploma -

Space Coast Jr/Sr High School

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Stephanie Bray