Stephanie Auman
Candor
Summary
Experienced Billing Coordinator transitioned to Assistant Business Office Manager successful at any operations related to billing/invoicing and record keeping as well as professional with communication. I love working with a team or as an individual and feel that I have the necessary skills to fill the open position.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Billing Coordinator /Assistant Business Office Manager
Family First Home Care LLC
Troy
09.2009 - 04.2025
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Managed all payments processing, invoicing and collections tasks.
- Maintained accounting ledgers by verifying and posting account transactions.
- Collected, posted and managed patient account payments.
- Checked claims coding for accuracy with ICD-10 standards.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Developed strategies to reduce discrepancies in the billing process.
- Managed daily workflow processes associated with invoice creation and distribution.
- Kept up-to-date with details of insurance plans and company requirements.
- Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Input statement information, reconciled accounts and resolved discrepancies.
- Answered customer questions to maintain high satisfaction levels.
- Completed documentation, reports and spreadsheets of financial information.
- Processed invoices, credit memos and other financial documents.
- Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Prepared and posted weekly payments to vendors and suppliers.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
Education
Certificate - NAI - Health Sciences
Brunswick Community College
Bolivia, NC12-2017
High School Diploma -
West Montgomery High School
Mount Gilead, NC06-2011
Skills
- Billing accuracy
- Invoicing procedures
- Payment processing
- Customer service
- Team training
- Workflow management
- Problem solving
- Attention to detail
- Time management
- Vendor relations
- Record keeping
- Dispute resolution
- Customer engagement
- Research and due diligence
- Multitasking
- Teamwork
- Maintain records
- Account reconciliation
70 WPM and highly proficient in Word, Excel and various other computer applications
Certification
- NAI - #513413 - obtained in 2017
Timeline
Billing Coordinator /Assistant Business Office Manager
Family First Home Care LLC
09.2009 - 04.2025
Certificate - NAI - Health Sciences
Brunswick Community College
High School Diploma -
West Montgomery High School
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