Stephanie Anthony
Kings Mountain
Summary
Results-driven Service Manager with expertise in customer service, loss prevention, scheduling, inventory management, and cash handling. Committed to optimizing workflow and ensuring safety compliance to enhance store operations.
Overview
7
7
years of professional experience
Work History
Service/Store Manager
Pepboys Parts And Auto
Gastonia
02.2024 - Current
- Managed daily store operations and staff scheduling.
- Trained and mentored team members on customer service standards.
- Ensured inventory accuracy through regular stock checks and audits.
- Supervised cash handling procedures and daily financial reporting.
- Collaborated with suppliers to ensure timely product availability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Creating and presenting work orders to customers.
- Ordering and receiving parts for repair.
Service Center Manager
Valvoline Instant Oil
Gastonia
09.2022 - 02.2024
- Managed daily operations of service center ensuring efficient workflow.
- Trained and mentored team members on service procedures and customer interactions.
- Oversaw inventory management, including ordering and restocking supplies as needed.
- Ensured compliance with safety standards and regulations within the service center.
- Developed customer relationships to enhance service satisfaction and loyalty.
- Coordinated scheduling for staff to optimize service center productivity.
- Handled customer inquiries and resolved issues to maintain positive experiences.
- Answered phone calls and responded to questions and concerns.
- Made or approved inventory and supply purchases.
Supervisor
UPS
Shelby
08.2018 - 09.2022
- Coordinated package sorting and delivery processes for efficiency.
- Managed workflow to meet daily shipping deadlines effectively.
- Trained and mentored new team members on operational procedures.
- Supervised daily operations and ensured compliance with safety protocols.
- Communicated effectively with team members to resolve operational challenges.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Education
High School Diploma -
Gaston College
Dallas, North Carolina, NC12-2024
Skills
- Inventory management
- Cash handling
- Staff scheduling
- Customer service
- Service procedures
- Workflow optimization
- Safety compliance
- Time management
- Talent recruitment
- Loss prevention
- Opening and closing procedures
- Store operations oversight
- Customer service management
- Vendor management
- Documentation and reporting
- Multitasking and organization
- Sales professional
References
References available upon request.
Timeline
Service/Store Manager
Pepboys Parts And Auto
02.2024 - Current
Service Center Manager
Valvoline Instant Oil
09.2022 - 02.2024
Supervisor
UPS
08.2018 - 09.2022
High School Diploma -
Gaston College