Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Stephanie Angel

Wilmington

Summary

Dynamic professional with a proven track record at Lowes Foods, excelling in service excellence and effective multitasking. Renowned for cultivating strong client relationships and enhancing customer satisfaction through exceptional interpersonal skills. Recognized for reducing wait times and streamlining operations, consistently delivering high-quality service in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Bartender/Barista

Lowes Foods
08.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Asset Protection Associate

Filmwerks
06.2022 - 09.2023
  • Cultivated a positive work environment that promoted employee engagement, motivation, and retention.
  • Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
  • Managed cross-functional teams effectively, fostering collaboration and communication towards achieving common objectives.
  • Established KPIs for various departments ensuring alignment with organizational goals leading to improved overall performance.
  • Streamlined operations by implementing efficient management strategies and workflow processes.
  • Enhanced employee skill sets with effective training programs tailored according to individual needs.
  • Reduced staff turnover rates through proactive talent management initiatives such as mentorship programs, career development plans, and performance appraisals.
  • Identified areas of risk mitigation through regular audits leading to enhanced corporate compliance.
  • Optimized resource allocation to maximize operational effectiveness without compromising quality standards or customer satisfaction levels.
  • Ensured timely delivery of high-quality services by setting clear expectations and monitoring progress closely.
  • Drove process improvements through regular evaluation of existing systems, policies, and procedures.
  • Led project teams successfully from inception to completion within the given timeframes and budgets.
  • Facilitated effective decision-making by providing comprehensive analysis of key data points and trends affecting the business landscape.
  • Fostered partnerships with external stakeholders resulting in mutually beneficial collaborations.
  • Enhanced overall team performance by providing consistent coaching, constructive feedback, and targeted training.
  • Oversaw training and onboarding process for all newly hired employees.
  • Prepared and charted data and metrics for detailed status reports.
  • Evaluated current processes to develop improvement plans.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Restructured procedures through coordination with compliance director to create and execute projects.

Assistant Produce Manager

Lowes Foods
11.2011 - 06.2023
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
  • Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
  • Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
  • Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
  • Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
  • Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
  • Enhanced sales performance with consistent merchandising and attractive displays, showcasing seasonal items.
  • Established efficient systems for handling returns or damaged goods in accordance with store policy while minimizing loss due to shrinkage.
  • Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Purchased produce following guidelines of marketing plan.
  • Planned attractive produce displays, using color and texture to enhance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
  • Managed pricing updates accurately according to corporate guidelines, ensuring correct signage was displayed throughout the department.
  • Coordinated closely with other departments when cross-merchandising opportunities arose, maximizing potential sales growth.
  • Supported company initiatives by implementing sustainable practices such as recycling efforts and responsible sourcing of products.
  • Streamlined inventory management, ensuring optimal stock levels and minimizing waste through accurate ordering processes.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the store brand.
  • Priced produce to achieve margin and sales goals.
  • Selected items for specials and marked down items to reduce losses.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Assisted customers with produce questions.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Coached and mentored new team members.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Chaplin's Assistant

United States Air Force, USAF
07.2002 - 01.2004
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with Chaplin's to provide effective assistance for specific aspects of business operations.
  • Assisted Chaplin in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted guest satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to the Chaplin's
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted Chaplin's in decision-making processes based on thorough research and analysis of available data.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Streamlined communication within team, scheduling and coordinating meetings for all members.
  • Bolstered office security measures, updating and enforcing policies for handling confidential information.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Streamlined document preparation, ensuring accuracy and compliance with industry standards.
  • Boosted team productivity with regular preparation of detailed reports and presentations.
  • Elevated executive productivity, managing complex calendars and arranging travel itineraries.
  • Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
  • Supported senior management to make informed decisions, conducting thorough market research.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Remained solutions-oriented in face of complex problems to assist the Chaplin's and overall business direction.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Served as corporate liaison for finance, IT, and marketing departments.

Education

Associate of Arts - Elementary Education

University of Phoenix
Tempe, AZ
07-2012

Skills

  • Effective multitasking
  • Service excellence
  • Proven reliability
  • Collaborative mindset
  • Strong interpersonal skills
  • Patience in challenging situations
  • Effective verbal communication
  • Transaction processing
  • Customer conflict resolution
  • Effective memory retention
  • Client-centered mindset
  • Honest and dependable
  • Collaborative professionalism
  • Client relations expertise

Interests

I am a full time caregiver for more 8 yr old son Aiden who was diagnosed with DMD(Duchennes Muscular Dystrophy) at the age of 6 months He is currently non ambulatory but thriving, always a smile on his face In my spare time I donate time to MDA and DMD awareness as well as our 2 yearly trips to Duke Most of my time is devoted to giving my son the best childhood while I can

Timeline

Bartender/Barista

Lowes Foods
08.2023 - Current

Asset Protection Associate

Filmwerks
06.2022 - 09.2023

Assistant Produce Manager

Lowes Foods
11.2011 - 06.2023

Chaplin's Assistant

United States Air Force, USAF
07.2002 - 01.2004

Associate of Arts - Elementary Education

University of Phoenix

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Stephanie Angel