STEPHANIE ADAMS
Lexington
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
Work History
State Manager
Southern Protection
01.2022 - 05.2024
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
- Boosted sales through successful marketing and service optimization strategies.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Multi State Manager
Associates Asset Recovery
10.2018 - 05.2021
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Recommend locations for new facilities or oversee the remodeling or renovating of current facilities
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- Traveled throughout 3-states to train each employee with Cleardata
- Processed employee's payroll by verifying all units that had been reposed were correct along with verifying each office staff hours before sending it to the payroll department
- Set-up all new employees in portals such as Cleardata, RDN, Mrs, & Webtracker
- Recruited new clients such as buy here pay here lots, title loan companies, & finance companies
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Ensured compliance with relevant industry regulations, maintaining an up-to-date understanding of changing legislation.
- Wrote division policies and coordinated implementation to improve operations.
- Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
Human Resource Manager
Speed Metal Fabrication
02.2009 - 05.2018
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
Assistant Property Manager
Club Apartments
07.2007 - 11.2013
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Certificate - Human Resources Management
Davidson Community College
Lexington, NC04.2013
High School Diploma -
Central Davidson High School
Lexington, NC05.1996
Skills
- Operational Efficiency Management
- Effective Strategic Planning
- Client Relationship Management
- Sales Revenue Growth
- Performance Optimization
- Optimistic Mindset
- Collaborative Teamwork
- Customer Relations
- Effective Time Management
- Attention to detail
- Problem-solving abilities
- Efficient Multitasking
- Consistent Dependability
- Excellent communication
- Software Proficiency
- Operations management
- Strategic planning
- Relationship management
- Telephone and email etiquette
Timeline
State Manager
Southern Protection
01.2022 - 05.2024
Multi State Manager
Associates Asset Recovery
10.2018 - 05.2021
Human Resource Manager
Speed Metal Fabrication
02.2009 - 05.2018
Assistant Property Manager
Club Apartments
07.2007 - 11.2013
High School Diploma -
Central Davidson High School
Certificate - Human Resources Management
Davidson Community College
Similar Profiles
Jahmelia ThompsonJahmelia Thompson
Unarmed Security Officer at Southern Protection AgencyUnarmed Security Officer at Southern Protection Agency
Truitt ThorntonTruitt Thornton
Unarmed Security Guard at Southern Protection AgencyUnarmed Security Guard at Southern Protection Agency
Trent JamesTrent James
Traffic Control Flagger at Southern Protection AgencyTraffic Control Flagger at Southern Protection Agency