Stephan Kunz
Durham
Summary
Excels within a fast-paced, high-volume environment. A dynamic team leader able to bring energy and enthusiasm to motivate team members to achieve potential and meet objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
05.2021 - Current
- Coordinates and organizes pharmacy daily schedule and operations.
- Ensures pharmacy adheres to corporate and state regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Vaccinated patients to provide immunity against flu, Covid-19, pneumonia, and other diseases.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Work closely with on-site residency program run in collaboration with UNC Eshelman School of Pharmacy.
Covid-19 Vaccine Lead
Walgreens
01.2021 - 07.2021
- Oversaw the organization, scheduling and distribution of vaccine clinics across the Greater Boston area during Covid-19 pandemic.
- Acquired vaccination certification to further assist clinics.
- Liaison with senior management to follow strict CDC guidelines and changes as Covid vaccines were being rolled out.
Senior Pharmacy Technician
Walgreens
02.2015 - 05.2021
- Manages communications with patient, physicians and insurance companies. Coaches pharmacy technicians and interns in the correct use of processes and tools in order to drive efficiency within the pharmacy. Delivering efficient and high quality patient experience.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Managed opening and closing duties for pharmacy.
Education
Associates - Human Services
Quinsigamond Community College
Worcester, MAHigh School Diploma -
Shrewsbury High School
Shrewsbury, MASkills
- 10 of pharmacy experience
- Experience with vial filling machines
- Adjudicating insurance claims
- Processing medication deliveries
- Handling and deescalating negative patient interaction
- Explaining insurance claims to patients
- Working with insurance companies to process compliant claims
- Handling of scheduling of pharmacy technicians and interns
- Training new technicians, interns and new pharmacists
Certification
- Pharmacy Technician Certification Board - May 2019 to present.
- North Carolina Pharmacy License - Active
- Massachusetts Pharmacy License- Active
- APHA Immunization Certified- Active
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Covid-19 Vaccine Lead
Walgreens
01.2021 - 07.2021
Senior Pharmacy Technician
Walgreens
02.2015 - 05.2021
Associates - Human Services
Quinsigamond Community College
High School Diploma -
Shrewsbury High School