Steffen Pell
Four Oaks
Summary
Results-driven Head Golf Professional with expertise in tournament operations and staff training. Committed to delivering exceptional customer service and improving member experiences through strategic event management and effective communication.
Overview
22
22
years of professional experience
Work History
Head Golf Professional
Country Club of Johnston County
06.2025 - Current
- Assisted in coordinating golf tournaments and events to enhance player engagement.
- Provided exceptional customer service to enhance overall member experience at the club.
- Supported daily operations by maintaining golf equipment and assisting with inventory management.
- Collaborated with team members to promote club programs and increase participation rates.
- Gained proficiency in using scheduling software for managing tee times and reservations effectively.
- Adapted quickly to new technologies for improving member communication and event promotion.
- Cultivated strong relationships within the local community, fostering goodwill and raising awareness about the club''s offerings.
- Implemented safety protocols throughout the entire facility, reducing risks for both guests and staff.
- Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
- Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Boosted pro shop sales with strategic inventory management and strong supplier relationships.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Monitored budget and expenditures, keeping facility within budget.
Assistant Golf Professional
Country Club of Johnston County
01.2023 - 06.2025
- Assisted in daily operations of golf course, ensuring optimal playing conditions.
- Coordinated lesson schedules and group clinics, enhancing member engagement.
- Supported inventory management of golf equipment and merchandise, maintaining stock levels.
- Implemented member feedback to improve service delivery and overall satisfaction.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Conducted private lessons focusing on individual player development and improvement.
- Streamlined tee-time reservation process by implementing an online booking system, reducing wait times and increasing customer satisfaction.
- Safeguarded member safety by enforcing club rules and monitoring course conditions during inclement weather.
- Promoted a culture of teamwork and respect among staff members, contributing to high employee retention rates and positive workplace morale.
- Cultivated a welcoming atmosphere by organizing social events and fostering positive relationships among members.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
- Developed relationships with clients to provide ongoing support and encouragement.
- Assisted with the coordination of charity tournaments to support local community initiatives.
- Boosted tournament participation with proactive promotion, registration, and organization efforts.
- Assisted manager with making purchases for club pro shop.
Pro Shop Attendant
Country Club of Johnston County
06.2004 - 01.2023
- Managed daily operations of pro shop, ensuring superior customer service and satisfaction.
- Assisted customers with product selection, providing expertise on equipment and apparel.
- Maintained inventory accuracy through regular stock checks and organized displays.
- Oversaw scheduling of pro shop activities, optimizing workflow efficiency and resource allocation.
- Streamlined checkout process, reducing wait times and improving overall customer experience.
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Monitored guest activity at driving range areas, enforcing safety rules and maintaining a secure environment for all visitors.
- Maintained an organized and visually appealing store environment, contributing to a positive customer experience.
- Conducted routine maintenance tasks on golf carts, maintaining optimal functionality for guest use.
- Streamlined checkout process, reducing wait times and enhancing customer satisfaction.
- Ensured smooth operation of pro shop by coordinating tee times and managing reservations efficiently.
- Fostered welcoming atmosphere, greeting customers promptly and with friendly demeanor.
- Provided basic golf instruction to newcomers, enhancing their playing experience and encouraging repeat business.
- Enhanced customer experience by providing knowledgeable assistance on golf equipment and apparel.
- Assisted in organizing golf tournaments, contributing to significant increase in shop foot traffic on event days.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
Education
High School Diploma -
South Johnston High School
Four Oaks, NCSkills
- Team building and leadership
- Staff training and development
- Budgeting and financial planning
- Golf cart fleet management
- Tournament operations management
- Merchandising and inventory control
- Handicap system administration
- Reliability
- Team leadership
- Task prioritization
- Professionalism
- Staff supervision
Timeline
Head Golf Professional
Country Club of Johnston County
06.2025 - Current
Assistant Golf Professional
Country Club of Johnston County
01.2023 - 06.2025
Pro Shop Attendant
Country Club of Johnston County
06.2004 - 01.2023
High School Diploma -
South Johnston High School