Steffany Maus
Indian Trail
Summary
Dynamic and enthusiastic professional committed to creating organized and welcoming environments, excelling in task management and precision. Skilled in building meaningful relationships through exceptional interpersonal skills, ensuring individuals feel valued and understood. Interests in gardening, crocheting, yoga, baking, reading, horseback riding, and outdoor family activities inspire creativity and balance in all endeavors.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Carolina Steel
Charlotte, NC
01.2025 - Current
- Implemented effective workflow strategies during peak hours to maintain service efficiency and customer satisfaction.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Collaborated with kitchen staff to coordinate food pairings, enhancing overall dining experience for patrons.
- Resolved customer complaints promptly, improving guest satisfaction ratings and fostering positive relationships.
- Maintained cleanliness and organization of bar area, adhering to safety regulations and health standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Tap and Vine Stonecrest
Charlotte, NC
06.2025 - Current
- Crafted and served a diverse range of cocktails and beverages, ensuring high-quality standards.
- Managed bar inventory, minimizing waste through efficient stock rotation and replenishment practices.
- Trained and mentored new bartenders on cocktail preparation techniques and customer service excellence.
Office Assistant
Albemarle Ford
Albemarle, NC
07.2019 - 04.2020
- Coordinated office activities and maintained efficient workflow for daily operations.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Led initiatives to reorganize workspace, resulting in improved productivity and morale.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Bartender
Moochie's Tavern
Indian Trail, NC
12.2014 - 01.2019
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Associates in Art - Some college
Central Piedmont Community College
Charlotte, NC08-2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Suggestive selling
- Outstanding customer service
Certification
- Driver's License
- Bartender License
- TIPS
Timeline
Bartender
Tap and Vine Stonecrest
06.2025 - Current
Bartender
Carolina Steel
01.2025 - Current
Office Assistant
Albemarle Ford
07.2019 - 04.2020
Bartender
Moochie's Tavern
12.2014 - 01.2019
Associates in Art - Some college
Central Piedmont Community College
Bartending (Bartending license)
Yoga (Yoga certification)