Stefen Vaughn
Salisbury
Summary
Dedicated individual skilled in navigating the complexities of fraud prevention operations, with experience in managing client relationships & accounts and processing high volume transactions. Possess strong analytical abilities and communication skills, ensuring accurate processing of transactions and effective resolution of discrepancies. Contributed to improving operational workflows and enhancing client satisfaction through diligent support and problem-solving capabilities.
Overview
8
8
years of professional experience
Work History
Senior Fraud and Claims Operations Representative
Wells Fargo
04.2022 - Current
- Investigate and resolve complex fraud claims, ensuring customer satisfaction and compliance with regulations.
- Communicate effectively with other financial institutions and/or clients to gather necessary information and provide status updates.
- Prioritize tasks to manage a high-volume workload while maintaining accuracy and efficiency.
- Analyze and prevent online fraud and check fraud.
Product Specialist (Automotive Sales)
Abeloff Buick/GMC/Kia
10.2019 - 10.2021
- Delivered exceptional customer service by understanding client needs and matching them with suitable automotive products.
- Successfully negotiated pricing and terms to meet customer needs and dealership goals.
- Met and exceeded sales targets consistently, contributing to overall dealership growth.
- Utilized CRM tools to manage leads and follow-ups, ensuring a seamless sales process.
Automotive Detailer
Gray Chevrolet
10.2017 - 10.2019
- Enhanced customer satisfaction by delivering detailed, spotless vehicles that exceeded expectations.
- Maintained efficiency while managing multiple projects and ensuring quality standards were upheld.
Education
Business
East Stroudsburg University
East Stroudsburg, PA10.2019
Business
St. John's University
New York, NY05.2017
Skills
- Customer Service
- Communication
- Leadership and Charisma
- Management
- CRM Tools and Applications
- Negotiation
- Attention to Detail
- Task Prioritization
- Reliable
- Adaptable
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- Strong Problem-Solving and Organizational Skills
- Teachable and Willing to Learn
- Fraud Prevention
- Fraud Detection
- Analysis Skills
- Loss Prevention
- Fraud investigation
- Data analysis
- Customer service
- Risk assessment
- Computer literacy
- Decision-making
- Financial reporting
Hobbies and Interests
- Basketball
- Hiking
- Gaming
- Mixed Martial Arts
- The Chicago Bulls
- Music
- Art
Timeline
Senior Fraud and Claims Operations Representative
Wells Fargo
04.2022 - Current
Product Specialist (Automotive Sales)
Abeloff Buick/GMC/Kia
10.2019 - 10.2021
Automotive Detailer
Gray Chevrolet
10.2017 - 10.2019
Business
East Stroudsburg University
Business
St. John's University