Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

STEFANY LOPEZ CASTILLO

Spring Lake

Summary

Dynamic professional with a proven track record in customer service and team collaboration at Walmart. Skilled in administrative support and continuous improvement, I excel at resolving complex inquiries and enhancing customer satisfaction. My experience as a Customer Service Manager has honed my persuasive communication skills, driving performance and fostering a positive team environment.

Overview

7
7
years of professional experience

Work History

Fashion TA

Walmart
Spring Lake
08.2024 - Current
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Responded promptly to customer inquiries via phone or email.
  • Collaborated with other associates to ensure customer satisfaction.
  • Ticketed, arranged and displayed merchandise to promote sales.

Customer Service Manager

Malibu Restaurante, Lounge, Bar
12.2022 - 12.2023
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Corporate Travel Agent

Spring Travel Ecuador
12.2019 - 06.2020
  • Booked hotel rooms, car rentals, and flights for company trips and conferences.
  • Analyzed data related to past trips in order to identify trends or patterns among travelers.

Facilitator in Charge of Pedagogical Process

Fundation Children International
Ecuador
01.2019 - 06.2019
  • Facilitated workshops designed to help teams develop strategies for achieving organizational goals.
  • Assessed participant learning needs in order to tailor sessions accordingly.

Education

Tourism Degree -

Universidad de las Fuerzas Armadas "ESPE"
08.2022

Skills

  • Administrative Support
  • Customer service
  • Team collaboration
  • Persuasive
  • Continuous Improvement

References

  • Geordy Flores. 732-306-2112

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Fashion TA

Walmart
08.2024 - Current

Customer Service Manager

Malibu Restaurante, Lounge, Bar
12.2022 - 12.2023

Corporate Travel Agent

Spring Travel Ecuador
12.2019 - 06.2020

Facilitator in Charge of Pedagogical Process

Fundation Children International
01.2019 - 06.2019

Tourism Degree -

Universidad de las Fuerzas Armadas "ESPE"

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STEFANY LOPEZ CASTILLO