Stefan Davis
Charlotte
Summary
Results driven professional with a strong background in technology roles and a focus on customer service. Expertise in software development, system administration, and technical support, with a proven ability to solve problems and enhance performance. Experienced in project management and team collaboration, with a commitment to continuous learning and alignment with industry trends.
Overview
11
11
years of professional experience
Work History
Driver
Lyft
Charlotte
03.2024 - Current
- Transported passengers safely to various city destinations, ensuring timely arrivals.
- Maintained vehicle cleanliness and conducted basic maintenance checks to ensure reliability.
- Navigated efficiently using GPS and mapping tools for optimal routes.
- Communicated clearly with passengers about trip details and estimated arrival times.
Member Services/Customer Service Representative
YMCA
Charlotte
06.2023 - 05.2025
- Assisted members with inquiries, ensuring clear understanding of programs and services.
- Conducted orientation sessions for new members, facilitating smooth adaptation to facility usage and policies.
- Answered customer inquiries, delivering accurate information on products and services to enhance customer experience.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative/Navigation
Concentrix
Charlotte
11.2019 - 04.2021
- Maintained accurate customer records in CRM system to ensure streamlined support and service continuity.
- Resolved escalated customer complaints with professionalism and empathy, enhancing customer satisfaction and loyalty.
- Educated customers on billing procedures, processed payments, and guided payment option setup for improved user experience.
- Utilized GPS systems for efficient navigation between destinations.
Cashier/Department Manager
Walmart
Charlotte
06.2015 - 11.2019
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Educated customers about promotions and store policies to facilitate informed purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Cashier/Supervisor
Rosies Kitchen
Charlotte
07.2017 - 08.2019
- Oversaw daily operations and staff performance in fast-paced kitchen, ensuring smooth workflow and high service standards.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Coordinated staff shift schedules based on business needs, maintaining optimal coverage and minimizing downtime.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC06-2014
Skills
- Route navigation
- Vehicle inspection
- Customer engagement
- Safety compliance
- GPS operation
- Dependability
- Effective communication
- Attention to detail
- Time management
- Route planning
- Customer service
- Conflict resolution
Timeline
Driver
Lyft
03.2024 - Current
Member Services/Customer Service Representative
YMCA
06.2023 - 05.2025
Customer Service Representative/Navigation
Concentrix
11.2019 - 04.2021
Cashier/Supervisor
Rosies Kitchen
07.2017 - 08.2019
Cashier/Department Manager
Walmart
06.2015 - 11.2019
High School Diploma -
West Mecklenburg High School