Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stanley Trey

Charlotte

Summary

Dynamic, results-oriented hospitality leader with 18+ years of progressive management experience , including extensive leadership tenure with Hyatt Hotels. Proven track record of delivering operational excellence, enhancing guest satisfaction, and driving profitability in fast-paced, competitive Airport markets. Expertise in building high-performing teams, implementing strategic business initiatives, and consistently exceeding brand standards. Committed to creating exceptional guest experiences while aligning operational objectives with corporate goals to maximize performance and growth

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Hyatt Hotels Corp
05.2023 - Current
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Made creating a culture of empathy and care the focal point of the leadership team. With additional focus of being fair and constant.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed budget implementations, employee evaluations, and contract details.
  • Gained a masterfully experience in dealing with county,state and local government agency.
  • Led hotel through a full hotel renovation
  • Was able to lead hotel out of FIP twice
  • Passed QA in 2024 and 2025 , with 2024 score being one of the highest in the region.

General Manager

Aimbridge Hospitality
04.2022 - 04.2023
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Lead property out of FIP after being in FIP for 3 consecutive review periods.
  • Propelled to in to passing QA after 3 failures
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Assistant General Manager/General Manager

Hersha Hospitality Management LP
10.2014 - 04.2022
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Winner of HHM profitability award
  • Runner up for Hotel of the year
  • Handled cash accurately and prepared deposits.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant General Manager

Hampton Inn By Hilton
04.2012 - 08.2014
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Resolved problems promptly to elevate customer approval.

Front Desk/Front Office Manager/Assistant Manager

Hampton Inn By Hilton
02.2007 - 04.2012
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Created, prepared, and delivered reports to various departments.

Education

Associate of Science - Business Administration

Chesapeake College

Skills

  • Human resources leadership
  • Staff development
  • Policy/program development
  • Client account management
  • Top talent recruiting, hiring, and retention
  • Project management
  • Budgeting and cost control
  • Service quality improvement
  • Budget development
  • Vendor sourcing
  • P&L management
  • Customer relationship management

Accomplishments

    •Hilton Hotels Corporation, Hampton Inn Wall of Fame Award 2008,2010,2011

    • Hilton Hotels Corporation, Hampton Inn Circle of Excellence Award 2008,2010,2011

    • Helped hotel to four consecutive 98% plus QA inspection scores

    • Helped propel hotel in to the top 10 % in the nation in Hilton hotel family chain.

    • Helped Increase hotel Occupancy by 7 points, ADR by $7.73, Rooms sold by 2,112 and Rev up by 31% in 2012

    • Finished the year over 800K up in revenue and over 350K in GOP

    •Finished 1st in comp set 16 consecutive months

    • 2019 Excellence in profit and performance award winner

    • Finished runner up Market Share 2019

    • Finished runner up Hotel of the year 2019  •Nominated for innovator of the year 2019

    •2023 overseen muilt million dollar interior and exterior hotel renovation.

Certification

• Hyatt House University


• H.U.G.E: Hampton Ultimate Guest Experience


•Hampton Inn Strong Managers Course


• Hyatt House Leading a First Place Team


• Hampton Inn Service Sales Course

Timeline

General Manager

Hyatt Hotels Corp
05.2023 - Current

General Manager

Aimbridge Hospitality
04.2022 - 04.2023

Assistant General Manager/General Manager

Hersha Hospitality Management LP
10.2014 - 04.2022

Assistant General Manager

Hampton Inn By Hilton
04.2012 - 08.2014

Front Desk/Front Office Manager/Assistant Manager

Hampton Inn By Hilton
02.2007 - 04.2012

Associate of Science - Business Administration

Chesapeake College

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Stanley Trey