Stanley Parker
Mooresville
Summary
ServiceNow Administrator with demonstrated experience in managing and optimizing enterprise IT processes. Skilled in ServiceNow configuration, integration, and automation, ensuring efficient and reliable IT service management. Strong focus on team collaboration, adaptable to changing needs, and consistently delivering impactful results. Known for problem-solving abilities, effective communication, and results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
ServiceNow System Administrator Jv
Westgate Resorts
07.2024 - Current
- Configure and customize ITSM and CSM modules including Incident, Change, Problem, Case, and Knowledge Management to meet business needs.
- Develop and maintain automated workflows using Flow Designer, Workflow Editor, and Integration Hub for streamlined case and task management.
- Build and support custom Service Catalog items and Request Workflows, including variables, approvals, and task assignments.
Application Support Analyst
Westgate Resorts
01.2022 - 07.2024
- Designed and developed over 50 templates within ServiceNow CSM module tailored to the specific needs of different business units.
- Collaborated directly with directors and managers to identify and solve problems with applications, designing effective solutions and implementation processes.
- Provided training and support to end users on usage and best practices for creating cases and interactions within ServiceNow CSM module.
- Developed and implemented front-end web-based applications using PHP, JavaScript, and SQL to update an Oracle database.
IT Support & System Administrator
Huber Technology
01.2021 - 12.2021
- Facilitated the smooth operation of the IT department by preparing documentation, ordering upgraded computer information, and setting up equipment for new employee onboarding.
- Contributed to the development of the annual budget for IT-related expenses.
IT Site Support Technician
CommScope
01.2019 - 12.2021
- Diagnosed and executed repairs on computer equipment and the company network in a sprawling 1M square foot manufacturing facility.
- Managed and resolved issues through ServiceNow ITSM modules, including Incident Management, Problem Management, and Change Management.
- Created and managed change requests in ServiceNow for network changes, including implementation and documentation.
- Acted as a crucial liaison between business units and IT, ensuring the seamless execution of IT changes at the facility.
IT Service Desk Technician
CommScope
01.2014 - 12.2019
- Served as the first point of contact for customers seeking technical assistance via phone or email, delivering prompt and effective support.
- Conducted remote troubleshooting using various diagnostic techniques and strategic questioning to assess technical issues.
- Managed and resolved IT incidents using ServiceNow ITSM, ensuring SLA compliance and customer satisfaction.
- Contributed to the onboarding process by creating Active Directory accounts for new employees.
- Provided comprehensive support for company mobile phones, including both iPhone and Android devices.
- Facilitated the seamless data migration of 15,000 new employees into Active Directory.
- Supported Service Desk operations, delivering assistance to 35,000 global employees.
Education
Bachelor of Science - Cybersecurity
Grantham University
Lenexa, KSSkills
- ServiceNow CSM
- Incident management
- Report generation
- Service catalog management
- ServiceNow development
- Database Management (SQL, Access, Oracle)
- Role-based Access control
- Workflow configuration
- ServiceNow administration
Certification
ServiceNow Certified System Administrator (CSA), 2024
ServiceNow Certified Application Development (CAD), 2025
Military Service
Military Police Officer, 82nd Airborne Division, Fort Bragg, NC, United States Army, 95B
Timeline
ServiceNow System Administrator Jv
Westgate Resorts
07.2024 - Current
Application Support Analyst
Westgate Resorts
01.2022 - 07.2024
IT Support & System Administrator
Huber Technology
01.2021 - 12.2021
IT Site Support Technician
CommScope
01.2019 - 12.2021
IT Service Desk Technician
CommScope
01.2014 - 12.2019
Bachelor of Science - Cybersecurity
Grantham University
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