Stacy Wright
Kill Devil Hills
Summary
Dynamic and highly reliable hospitality professional with extensive experience. Proven track record in enhancing customer satisfaction through strong multitasking and effective communication. Skilled in payment processing and upselling, consistently exceeding sales targets while fostering loyal customer relationships. Committed to delivering exceptional service in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Bartender
Two Roads Tavern
02.2021 - Current
Server/Host/Expo
Kill Devil Grill
05.2016 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender/Server/Host
STRG Restaurant Group
10.2010 - 12.2015
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server
Lucky 12 Tavern
05.2011 - 09.2012
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server/Bartender/ Expo
Black Pelican Seafood Restaurant
04.2004 - 09.2010
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server/Bartender/Manager/Expo
Okra's Louisiana Bistro
11.1998 - 04.2004
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
East Carolina University
Greenville, NCGeneral -
Osbourn High School
Manassas, VASkills
- Strong multitasking
- Customer service
- Highly reliable
- Customer service expertise
- Payment processing
- Menu memorization
- Cash register operation
- Aloha POS
- Anticipating guest needs
- Clear and effective communication
Timeline
Bartender
Two Roads Tavern
02.2021 - Current
Server/Host/Expo
Kill Devil Grill
05.2016 - 01.2021
Server
Lucky 12 Tavern
05.2011 - 09.2012
Bartender/Server/Host
STRG Restaurant Group
10.2010 - 12.2015
Server/Bartender/ Expo
Black Pelican Seafood Restaurant
04.2004 - 09.2010
Server/Bartender/Manager/Expo
Okra's Louisiana Bistro
11.1998 - 04.2004
East Carolina University
General -
Osbourn High School
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