Stacy Smith
Franklin
Summary
Dynamic professional with a strong work ethic and attention to detail. Proven track record in enhancing customer satisfaction and streamlining processes. Adept at multitasking and collaborating with teams to achieve goals, leveraging effective communication skills to resolve complex issues and drive service quality improvements.
Overview
22
22
years of professional experience
Work History
Painter
Brandons Painting
07.2017 - Current
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
CS Resolution Specialist
Sterling Payment Technologies, SCR
04.2014 - 02.2016
- Increased positive feedback from customers by providing tailored solutions to their concerns.
- Collaborated with team members to identify and address common customer pain points, leading to improved overall service quality.
- Reduced escalations through proactive identification of recurring issues and recommendation of appropriate preventative measures.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
Chargeback Specialist
FIS Global
04.2012 - 04.2014
- Communicated effectively with merchants to gather necessary documentation and support for dispute resolution efforts.
- Streamlined the chargeback process for increased efficiency and reduced response times.
- Contributed to ongoing process improvement initiatives by sharing insights, lessons learned, and best practices with colleagues throughout the company.
- Leveraged knowledge of payment processing systems and merchant protocols to foster efficient communication between parties during dispute resolution efforts.
Underwriter
Power Pay LLC
08.2006 - 06.2011
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
Sales Manager
New England Marketing Promotions
03.2004 - 08.2006
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Order Selector
NAPA Auto Parts - Genuine Parts
05.2003 - 02.2005
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Education
No Degree - Computer Science
Souther Maine Community College
Portland, MEHigh School Diploma -
Rockland District High School
Rockland, ME05-1991
Skills
- Strong work ethic
- Attention to detail
- Effective multitasking
- Team player
Timeline
Painter
Brandons Painting
07.2017 - Current
CS Resolution Specialist
Sterling Payment Technologies, SCR
04.2014 - 02.2016
Chargeback Specialist
FIS Global
04.2012 - 04.2014
Underwriter
Power Pay LLC
08.2006 - 06.2011
Sales Manager
New England Marketing Promotions
03.2004 - 08.2006
Order Selector
NAPA Auto Parts - Genuine Parts
05.2003 - 02.2005
No Degree - Computer Science
Souther Maine Community College
High School Diploma -
Rockland District High School
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