Stacy Keeter
Roanoke Rapids
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Teledoc Health
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
Teacher
First Presbyterian Preschool Dothan
07.2021 - 05.2023
- Helped children learn many different early childhood subjects through playful activities and develop better coordination and better motor skills.
- Helped to enable children to use words, colors, shapes and toys to recognize and share their feelings.
- Imparted necessary language, logic and reasoning skill development through numbers, letter recognition, trial and error games, and materials.
- Planned creative activities for preschool children
- Taught children basic skills such as identifying colors, shapes and numbers and letters.
Phlebotomist
Halifax Regional Hospital
03.2012 - 12.2014
- Performed venipuncture and skin puncture on patients of all ages.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Labeled specimen containers with patient information accurately and legibly.
- Prepared paperwork for laboratory orders, including appropriate coding.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Participated in continuing education courses related to phlebotomy techniques.
Call Center Customer Service Representative
AAA Carolinas
12.2010 - 04.2012
- Adhered to all company policies and procedures related to customer service.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer issues in a timely manner.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
Education
Teaching Certificate - Teaching
Halifax Community College
Weldon, NC11.2021
Certified Nursing Assistant - Nursing Assistant
Halifax Community College
Weldon, NC12.2013
Some College (No Degree) - Nursing Practice
Halifax Community College
Weldon, NC Skills
- Recordkeeping
- First Aid/CPR
- Attention to Detail
- Remote Office Availability
- Organizational Skills
- Organization and Time Management
Timeline
Customer Service Representative
Teledoc Health
10.2023 - Current
Teacher
First Presbyterian Preschool Dothan
07.2021 - 05.2023
Phlebotomist
Halifax Regional Hospital
03.2012 - 12.2014
Call Center Customer Service Representative
AAA Carolinas
12.2010 - 04.2012
Teaching Certificate - Teaching
Halifax Community College
Certified Nursing Assistant - Nursing Assistant
Halifax Community College
Some College (No Degree) - Nursing Practice
Halifax Community College
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